Quoted from Manimal:Chase has already temporarily credited me with the amount pending final approval.
pending final approval ? ok.
at least thats something.
(Topic ID: 190650)
Linked Games
Alien (Heighway Pinball)
Heighway Pinball, 2017
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1 month later
Quoted from conester:That's great news!! I've been trying for over a week to get just $800 back and I can't seem to get it!! They can't seem to figure out why I'm not getting my money! Weird!!
Brian
double and triple check your account details to what they have.
but i guess youve done that already.
Quoted from spfxted:How long before you change the header to Not Angry....Customer....
the OP is Pacman, you might want to check with him.
looks like hes done around here.
Quoted from spfxted:I hope he got his deposit and it seems like the New Group is The Real Deal. I'm looking forward to playing Alien again when it's working with all the toys intact.
totally agree.
Quoted from HoakyPoaky:When I received my refund it was sent via wire transfer, showed up on my statement as "processing" on the day Daniel said it would be there, then it took another 24 hours for my bank to officially confirm the transaction.
I would guess (and I have no idea) that they processed a large number of refunds in the last 30 days, and perhaps they received more refund requests than they were expecting. Add in the fact that they are ordering parts & ramping production, so all those factors might have led to a slowdown in refunds? Who knows. But I would be willing to bet they send out those pending refunds as soon as they are able.
Hope every gets their refunds (and games) in a timely matter
the refunds are a priority. no factors, no guessing. no excuses about being bogged down with ordering parts.
some are done, and thats a good sign. more to do.
1 week later
Quoted from jonesjb:Yes, the funds might leave your bank account immediately, but that doesn't mean that the recipient receives it immediately. Funds can often go through payment processors and intermediary banks before the payment is actually settled to the end account.
payment processors? intermediary banks ... never heard of it.
i can wire anything from here, to major countries, and it will be in the end account within 24hours... bank to bank...
and it should be the same from the other end..
Quoted from Homepin:This is so wrong for so many reasons - you very obviously have very little knowledge how international money transfers are conducted by your nonsensical response.
Just because "you" haven't heard of intermediary banks doesn't change the FACT that they are involved in a very large number of international money transfers and account for the often perceived high cost of such transfers.
Yes, sometimes an international transfer will finalise in a 24hr timeframe but that is the exception, NOT the rule.
i didnt say anything about a rule.
this is in my experience thats all, having done many international money transfers.
Quoted from Oneangrymo:Never seen or had this issue ever before.. ready to spend 9000.00 + but seller doesn't seem interested.
suggestions ?
go source a few nice condition, 90s dmd pins. you probably will have some change left over...
Quoted from nephasth:Nope. And almost to the "fuck Heighway" point.
did pac get his money ?
ill email them for an international shipping cost.
hope customs are ok with it. 
edit: sorry , off topic. thanks haz
3 weeks later
Quoted from PinballRulez:Within a week I received a conformation from Heighway: 'Just want you to know we have received your request and will handle it accordingly'.
handle it accordingly ? i.e. issue a refund in a timely manner.
1 month later
Quoted from MK6PIN:Great news!!!....games moving = cash flowing....I'm super happy this is being resolved.
its great news when the money actually lands in the guys account.
2 weeks later
Quoted from billycrna:I can’t get anyone to answer the phone. And, you can’t leave a message. Ridiculous.
theres no excuse for that... totally unprofessional. you would think they would want to keep customers not drive/scare them away.
1 week later
Quoted from PinballRulez:Good news. I just received the payment confirmation from Heighway that my money is on the way. Should be with me hopefully tomorrow or otherwise just after the weekend. Finally
well done, happy to hear.
come back, tomorrow or next week with a final yes!!... its in my account, post...
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