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  4. » ALIEN REFUND? - From patient supporter to angry ex-customer - Poll
(Topic ID: 190650)

ALIEN REFUND? - From patient supporter to angry ex-customer - Poll

By PACMAN

6 years ago


Topic Heartbeat

Topic Stats

  • 790 posts
  • 136 Pinsiders participating
  • Latest reply 5 years ago by MrBally
  • Topic is favorited by 16 Pinsiders

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Topic poll

Sort: Original A-Z Score

“Will i get my money back from Highway Pinball?”

  • Yes - the hero investment club will make everything all better. 100 votes
    26%
  • Maybe - if they haven't spent it all already. 83 votes
    22%
  • No way - the sham has been exposed and the investor announcemnt is just to buy more time. 202 votes
    52%

(385 votes)

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#81 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from Whysnow:

If I had any deposit money on the line, my selfish thought would be to shut up and wait.
My logic is that the paperwork is not even signed yet on this deal. The best chance of getting anything (game or money) is for the new investors/ re-investors to not be scared off but to instead get that deal done.
AFTER the deal is done then you have a new team on the hook to make it all right.
If the deal crumbles, where are you left?
If the deal gets done then you are in a better position than currently.
Just my undertanding of the situation.

Your a (contents deleted by Mod team)

This post was moderated 6 years ago: Pinside rule #1: Be nice!

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#82 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Which email address are people using to contact heighway?

1 week later
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#213 6 years ago
 
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drinkduffbeers

Pinside member

15y 70,300 341

Post deleted

Post last edited 6 years ago: “Post deleted”

1 month later
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#305 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

So I got an update on my refund today.

Id never normally copy private emails but bollocks I'm well past caring.........................

I understand that your refund is going through bank transfer and I will chase up where we are with your refund and hopefully have a resolution to your issue in sort time. I am so sorry that this process has taken so long but we will endeavour to get this matter resolved for you as soon as possible.

As I have stated I will chase this up and get back to you with a time scale of when your refund should be with you.

Thank you for your time and I hope to be in contact soon.

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#365 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from Hazoff:

It took me 2 weeks.

It's this inconsistency that's really pissing me off. I requested refund 4th May so that's over 12 weeks so far

The last email off them was the usual appology/we are on it/ will get back to you

It's an absolute joke

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#371 6 years ago
 
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drinkduffbeers

Pinside member

15y 70,300 341

Quoted from Astropin:

So that was back when Andrew was still in charge. I'm assuming you've made direct contact with one of the new owners since then?

New owners no but last email was from Morgan a couple of days ago. May as well have come straight from Andrew

See my post #305 in this thread for the email received

Post last edited 6 years ago: “Additional info added”

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#394 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from Hazoff:

Who gives a shit about the banks? come on man you got ur money and obviously are finished with this company so move on, once I got my money back from the CC company via Predator I was done with it and I certainly couldn't care less whether the CC people were taking care of.

So what exactly did you do to get refunded in 2 weeks ??? Any tips?

Believe me I too want to move on

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#417 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Took 3 months but my refund has now been completed

Fair play and good luck to the new owners really hope they can still pull it off

May revisit in a couple of years when HP are less of an unknown but to be out of the pre order game feels great.

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#419 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from jonesjb:

I see some people were refunded rather quickly but yours took 3 months. What was the cause of the delay in your situation?

I cut them way too much slack. Got my refund relatively quickly after I lost my patience!

1 week later
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#528 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from nephasth:

Well, it's been over a week since Morgan told me he had hoped to resolve my refund "in the coming days." Really am sick of this shit.

In my own case it was a third party that eventually issued the refund. Kind of like an accountancy partner than needed to receive permission off Heighway prior to releasing the refund to myself.
Looking back Morgan was likely piggy in the middle taking all the flack. Hope it gets sorted for you real soon

1 week later
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#538 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from PinballRulez:

I have decided to cancel my fully paid Alien kit. Within a week I received a conformation from Heighway: 'Just want you to know we have received your request and will handle it accordingly'.
Hope for the best and those of you who stay in best of luck with getting your pin.

Sad to read. They were certainly given every opportunity

Hope your refund is sorted without any further drama

1 month later
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#643 6 years ago
 
DUF

drinkduffbeers

Pinside member

15y 70,300 341

Quoted from MK6PIN:

UGH!!!...I am so sorry that you are going through this....you were one of the early guys...I just don’t know....

definatly one of the good guys.

Shame on you Heighway. Sort this out!

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