Emailed and asked for a refund....no response in several days. I disputed the deposit charge through PayPal, and they are just stupid to deal with.....so I stopped that process and filed a CC dispute. Chase has already temporarily credited me with the amount pending final approval. My personal opinion is you need to do what you have to do to protect yourself, especially those that are up against ticking clocks. If they build the pins, then buy one at the "higher cost", but if they drag this out for more months and fail, you may lose any recourse you had.

I think they give the seller a chance to appeal, so it is not final until that time period runs out.

I do not question their desire to give a refund to everyone that wants one, however this is a very small company, and I would probably bet there is no "accounting department". All of this BS about stuff getting hung up at the bank, or the accounting department is pure fluff, and I think everyone has had enough of that to last a lifetime. I have wired money back and forth to GB many times, and this is not a hard thing to accomplish. It should only take a day. They obviously got more refund requests than they anticipated, and they don't want to keep shelling out money. I'm sure they figure the longer they drag this out, the more likely some folks will decide to stay in once some games hit the street.