Luckily I speak Swedish and will translate,
Quoted from chrisnack:
Hi Pinball friend!
We would like to speak to you and ask why you have asked for a refund for Alien.
pre-order customer you are still entitled to the price you got when placing your pre-order
Hi, disgruntled customers
We will not be giving any refunds until we try converting you.
We are concerned about the refund requests. Luckily, our junior sales friend gave us some advise. Deter the refunds by implying a price increase.