Making pinballs is hard…but getting refunds is harder?!?
I've been on the pre-order list for over two years, but I’m moving soon so asked for a refund as it was clear after Expo it wouldn’t be shipping in time. Since November, I have had 17 email exchanges and a couple PM’s with Heighway asking for my refund to be processed but it has not materialized. Our exchanges are always polite, they respond quickly, and Morgan always apologizes to say they are working on it. However, there is always a delay such as personnel turnover, being focused on producing the games, holiday leave, EAG show preparations, or Andrew just hasn’t gotten to it.
Given the lack of action, I have been forced to file a chargeback with my credit card company. In fact I submitted 25 pages of supporting documents and emails about missed production deadlines and licensing delays over the past two years. If you haven't re-read this thread in quite a while, it really is eye-opening to go back to the beginning.
It’s a shame something I was so excited about has been soured by this refund experience, but I felt compelled to share it as it appears others have experienced similar frustrations.