Quoted from ronaldvg:
Heighway needs to make machines to get the money that is tied up with Cointaker. For that they need parts. Because of the bad reputation Pinball companies have gotten because of the companies that went under or were bad at fulfilling the bills, parts must be paid for in advance. So that costs money. Refunds also cost money. What would you choose to pay if you were serious in building up a company that can produce and deliver pinball machines ? Ask yourself that.
My opinion: if people here are yelling that the financial situation at Heighway is bad, it probably will be a self fulfilling prophecy. More buyers will back out and the flow of money will stop. More people will be yelling their refund does not get paid back and even more people will want to back out.
As nice it would be to think that these startup companies will not touch our preorder money, it is just BS. Again: ask yourself what you would do. They need the money to keep the lights burning. Attracting money in other ways just is way to expensive or maybe even impossible. Furthermore I like to think think that Heighway is actually the most eager to get production running and deliver these things. Only way to keep in business as the monthly costs have to be paid every month.
I am paid in full for an LE since 2015 and there is no doubt in my mind that Andrew wants to deliver my machine. Way to much drama here and I suggest if you do not have the stomach for waiting a long time or do not have this money as disposable income, please do not preorder. By asking for a refund you are killing the startup as they count on that money to make the things WE want. You cannot say: oh I am a big supporter of XXXX and then ask for a refund. You are then the opposite of a supporter.
To be clear: this is just my opinion and thoughts, I am just one of you all, a customer that is eagerly awaiting his toy.
Self fulfilling prophecy is right. Especially with some acting like they know orders with suppliers, company financials, etc. it's pretty clear for financial stability they are using preorder money. If things are as dire as some think then the thing to do is let it ride, because sabotaging yourself and having a mass influx of people demanding refunds will do nothing to get payments back. You're in now, for better or for worse.