I requested a refund of my deposit yesterday.
Originally Andrew PM'd me here after reading something I posted about SE shipping times. He was great... we went back and fourth and I was happy with his responses so I sent a deposit. Woot!
Around a month, month in a half ago I was excited and had a Heighway neon sign made so I shot him a message showing it off. Then a few weeks later my son asked if we were still getting the SE in the timeframe Andrew stated so I shot him a quick message about that(again, very nicely worded with excitement bubbling over). Then Pinfest happened and I was absolutely thrilled with Alien! So again I shot Andrew a little message about how awesome the game played and also that I've been into the arcade hobby for 20 years so getting a game that may need attention is no big deal. We just want one!!!
Finally after about a week of sending that message I noticed Andrew hadn't signed onto Pinside since May 5th so I emailed him the last message.
Nothing. No reply to any of those messages. He was quick to message me when I was on the fence with the game. And he went back and fourth for a day with me to put my mind at ease about ordering one.
So I emailed him, Jay, and someone else that was CC'd to my original receipt yesterday. Again, very nice email. Regretful and apologetic even. I don't expect a reply so a PayPal claim will be filled next week(and if that fails, I will open a CC claim).
Really, REALLY like Alien and would love to have one here eventually. Just not at this time due to all the silence... that and there is only so much time you have to file a PayPal claim...