Deposit sent, I absolutely love Sci-Fi and Aliens is the top of the mountain for me!
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Deposit sent, I absolutely love Sci-Fi and Aliens is the top of the mountain for me!
Quoted from bane:
Not getting responses from Heighway (via email) to questions about game progression. Given recent history of prepay pinball, I find this disconcerting. Deposit on LE game more than 3 months ago.
All news that is availible to the public is in this thread. I would speculate that they get hundreds if not thousands of emails asking the same questions over and over and they have to answer with the same response that is availible on many forums and that the person asking probably already knows but wants some other insight not availible in a public setting. I personally would never have the patience for what some of these manufacturers go through. The great part is, if I am nervous or not interested in waiting any longer I can very eisly get my money refunded. No offense to Heighway, PPS, JJP or anyone else for that matter but I don't put a deposit on anything with money I can't handle loosing worse case scenario. That allows me to just sit back and wait without overly stressing about it. It comes when it comes and hopefully I'll like it. If not, it goes away and I move on to the next. I don't need my hobby adding any drama or stress to my life, those are usually called "jobs".
Looks like the balls that are locked by the mouth may drop through the hole next to the left pop? That seems to be exactly where the underside if the jaw would be. Just my guess.
I just hope my order was early enough (10/23/14) to be one of the first to get it. I don't think I can take watching others playing it and going without!
The sci-fi in my DNA would probably explode....
Wire in a go pro on top feeding the 27" so your family can laugh at all the stupid faces you make while you play pinball
Very exited for my day one order to arrive. Will we be contacted to choose options or should we reach out to Heighway? Screen size, maybe chrome option like on FTH, Etc?
Is it molded into the Playfield like an insert or is it replaceable like on Creech?
Quoted from nman:
Yeah, i hope they are able to work it out so that black nickel or something similar is an option. The only way i see myself wanting a green is if it's something prismatic, textured, etc. like some of these
I like the first photo. It's green yet gritty just like aliens. Something I would imagine being on the Dropship.
Quoted from bane:
An easy way to make money for Heighway and to appease traditionalists: manufacture decals for the "blank spaces" on the cabinet that are sold to customers and applied in the factory.
For those who plan to keep the game intact and not swap out play fields, this provides a more standard appearance. It could be a way to further distinguish an LE model from the standard.
Just an idea.
This is a great idea. Mine won't ever not be an Alien and I would love extra eggs or other Alien type atmosphere on the sides as long as it complimented the existing artwork.
Would love to see the final version with the full chrome option as well as high rez images of the other two in order to help me decide. I am definitely thinking chrome for this one though.
Would there be room to recess the bottom portion into the bb so just the lenses were visible? I've never seen a HW pin in person so am unsure of their dimensions.
Quoted from chrisnack:
Well as soon as Heighway gets back to me. I'm in and paid in full. 27" LCD, shaker, EL blades, beacon lights, fiber optic ramps, PDI glass.
It's an LE without the special artwork i guess...
Not interested in the gloss black cabinet, powder coating, le plaque/goodie bag, LE art, and any other potential bonuses in getting the LE for the $280 difference?
Quoted from VolunteerPin:
Okay. Just watched the Alien Day video. Does it seem like the numerous zip-ties for the fiber optics were super-noticeable? Maybe just nit-picking but they seemed somewhat obtrusive. I used to have a Tron with Eli's kit and don't remember that many ties. Maybe there were. I simply don't remember.
Anyhow, looking good. I'm not preordering but if this game pans out like I think it will I can definitely see myself getting one in the future.
The zip ties did jump out to me as well. Not sure if it was because there were so many, they were white, or what. I had a Tron pro with the ramp mod I installed as well.
Maybe the material is such that it needs much closer and frequent anchor points? Maybe they juyst went crazy on the mounts?
Quoted from sed6:
I'm framing my SE art in a lighted backbox as well. The full art that I paid extra $$ for. The LE buyers who think they are getting four blackglasses I think will be in for a surprise. You're going to get the LE and SE art yes, but it'll other be a set of full images for the no LCD buyers, or a set of the crop jobs for the 27" LCD buyers. I'm going to guess that Highway will make a set of full image backglasses available to LE LCD buyers for an additional $100-150. And it'll never show up on a price list, it's going to be something you'll have to request.
I'm not sure where the 4th is coming from? If the price of all 4 side blades and 2 translites are in the LE price structure then I am also assuming the bezel with minimal artwork required for the addition of the LCD display in the BB is included in the LCD upgrade price of $550. They print these in house, the plastic and printing can't be that much. Hopefully that is correct. I certainly wouldn't expect to pay $100-$150 additional for a piece of clear plastic with some eggs on it to be able to pay them an additional $550 for the LCD.
Quoted from libtech:
The problem I had is they are these with black bases $11 each:
ebay.com link » 24vdc Yellow Rotating Beacon Warning Light Lamp With Speaker Spiral Fixed
I actually purchased these, lower profile but it will be more of a strobe effect than rotating, but $6 each:
*gasp* ohh the horror, what Alien sacrilege! How could you!?!
Quoted from the_one:
Would be interesting to know if they will decrease the price if they going to remove the fibre optic ramps ..... I guess it was a add on of nearly 600 USD (within the LE package) compare to SE.
This! As someone with an LE on order, this makes the math not work out. I will expect a price reduction or a credit towards other upgrades (I would settle for a 28" monitor instead). I don't have the screen grabs or my numbers around anymore but it wasn't a cheap upgrade for the fiber when I was doing the math to decide which to buy.
Latest info I received on the dropping of the fiber optics and the compensation for the LE customers:
"We are indeed removing the fibre optic ramps from the limited edition of Alien Pinball. You are correct that there would be a disparity between the price and the features originally stated. We do not have a substitution for the removal of this feature to announce at this point in time but we will be informing customers of the relevant replacement for this feature. This could take the form of replacement parts or indeed a financial discount. We have not settled on a final decision for this issue but as stated we will inform you once a decision is made."
Quoted from jonesjb:
Hmmm, what do others in on a LE think would be a fair resolution to removing the fiber optic lighting?
Something of equal cost. No offense to anyone that wants glass as a replacement but I don't want a $300 sheet of glass for a $600 upgrade. I want the $550 monitor or a $600 refund. I'd also settle for the chrome package.
Letter From the new team at HWP:
We are writing to update you as you committed to buy a pinball machine from Heighway Pinball, before we took over management of the company from Andrew Heighway in early June. There has also been much speculation on the various Pinball forums, and from some journalists, about what is going on at the company so we wanted to tell your directly as you have a vested interest in our company!
Nearly 6 months ago, we took over a business with a not quite finished Alien machine, an empty bank account, many refund requests, paid for and deposit down orders, supplier and other bills and hardly any parts at the factory with which to make machines.
We had hoped that more of you would have had their machines by now but due to technical delays, unforeseen bills and more refund requests than anticipated, to mention some, it is taking a little longer than we planned. We think that the extra time we are spending on quality control is paying off. The feedback we are now receiving on the Alien is good from customers. There are still improvements to be made but we are working on these every day.
We know that it has been frustrating sitting on the outside not knowing what is happening, but it has been just as frustrating for us, due to all the unknowns and uncertainties that have emerged since June. If we say something one week, we might have to change it the next week due to new developments. The difficult aspect for us is, as proven, whenever we have said anything it has been twisted and turned on social media and some of it has spun out of control. That is why we have decided to limit information from our side on these forums and keep our focus on getting the product out of the door at the right quality. We also see that many of the social media comments are honest reactions and comments, but some seem to be posted to pour gasoline on the fire, even from people that we do not have on our order book. We hope you can understand our choice of ”silence” in this matter. Factory updates will be posted on our Facebook page. We promise to be in direct contact with all of our pre-order customers with good news and bad and, as soon as we have the planned production week for your machine, we will tell you. We hope to have delivered the machines to all of you by late Q1 2018, but please don’t kill us if it takes a little longer. Unforeseen challenges surface every week and we solve them and keep moving forward.
All of the investors, that have now stepped in, were in the same situation as all of you until June, with ”lost money” on anything from a pre-order deposit payment to mulitple fully paid for machines. Just to make it clear, none of us have received any machines yet either and we have put all of our old "money down" orders at the back of the production queue. We will not get any machines we paid for before June until you have yours.
It was a big decision for us to step in and a very significant financial and time commitment. We believe that the prospects for those that ordered machines is much, much better now than they were in May.
We have made real progress and are now shipping the re-vamped SE machine, with much improved code and are working on further improvements. As we posted on our Facebook page, the next run of machines to be shipped will include both SEs and LEs and we know most of you have pre-ordered LE machines. We have paid many refunds dating from the pre-June period and we have also made amends to some who received pinball machines from Andrew Heighway.
In order to maximise production of machines for our Distributors and for you, we have adopted a clear strategy and cashflow plan that prioritises production of machines over all aspects of the business. In this regard, we have a production/ cashflow schedule that deliberately spreads the shipping of pre-ordered machines and remaining refunds from the previous CEO's time over a number of months. Similarly on the fixes for the machines shipped in the first months of this year. You will get your machines but we will not ship them all together. We have to do it this way if we are to continue to turn this business around, having decided to save it in June. We have your orders and plan to ship to you all. Some of your orders date back to 2014!
On the LEs, there are two coming pieces of news. Firstly, the 3 trims of the LE are currently being made up. Once we have them back at the factory, we will show you pictures of the production choices you have; Black, Blue and Green. In addition, we have negotiated with Roman Glass the option to supply their Roman/ PDI glass on our machines. This add on is offered at $250/ £195/ €220 once Roman's first pallet arrives at the factory during December.
The technical aspects and the support for the games is one of our primary focuses. At this moment in time we do not have a complete technical manual for the machines but this is currently in development as an online resource. The support structure for customers is also going through a transition as we hope to help in any way possible with any issues that may arise with the machine. This is a process and we are improving our procedures every dayto get the best possible online reasources.
We are hard at work here and wholy committed to getting machines to you all as soon as we can. This has been a difficult situation for all parties involved but we are getting through these difficulties together. Fundamentally we are all passionate about pinball and want to see the expansion of this great hobby. Alien is the first step to this and with the commitment from all of us here at Heighway Pinball we will make this expansion a reality.
We hope that this update is helpful.
Day 1 (10/20/14) order direct through HP and this is the first good news I've directly received since the game was announced.
"I am contacting you today with potentially good news. We have had a customer drop out from the production schedule of the Alien Pinball LE. This means that we will be able to get a machine to you sooner rather than later. If you would like to take advantage of this situation that would be great as we can fulfil your order sooner rather than later.
If you could please contact me promptly if you would like to take advantage of this situation. The trim colour that we will be able to offer you is green as this is the colour that the machine has been produced in. We can certainly add your unique LE number to the machine. To fully take advantage of this opportunity we would require that the remaining balance be settled for the machine plus the shipping.
Thank you for your time and I hope to hear from you promptly and your decision on this opportunity."
Quoted from iceman44:
So BigD you think they are offering up a pin(s) that are already part of the "Cointaker container" to us early deposit guys?
I know this isn't the case, at least from the response I received to my reply to their offer. They are offering it to me shipped direct from them and as long as I don't want to change any options, shortly after payment. It sounds like all these emails recently received are pins on the line and ready to be wrapped up now.
Quoted from Buju:
According to HP they only ship to cointaker in the USA. I did pay the extra door to door 300 bucks when I first pre ordered, but later after the shake up they let us know they were shipping all games to cointaker only.
They stated they are shipping to me directly a few weeks ago when I specifically asked if it was going to be transitioned to CT.
Quoted from Pale_Purple:
Any update on this? Trying to keep track of what is going on but it is very hard. Emailing CT for two weeks and no response
Not since 4 hours ago lol. I would assume my email was lost in the inbox but I'm in no hurry to send them the rest so whatever, I'm fine being lost in the inbox.
Quoted from iceman44:
I get it. I dropped $1500 in 2014 on a deposit.
Live and learn, I figured this was going down the toilet years ago.
Wasn't going to pay a dime on the recent "container shipments" anyhow that Cointaker tried to facilitate.
The whole crew are a bunch of DB's and way past time to flush that turd.
Yep, day one deposit here too. I knew I was gambling when I sent the payment. Life's too short to get bent over $1500. Would definitely have been a little tougher writing off the full payment though. I luckily resisted their payment demand years ago as well as months ago. Was tempted though....
Everyone knows how to run everyone else's business better than they do, it's an age old internet fact that's been around as long as the internet has. Like it or not, a hit as large as 100K plus to a small business is devastating and sometimes not recoverable from. As much as you want a small business to have that kind of liquidity sitting around for the worst possible case scenario, it's just not a reality for the majority of small businesses. Many operate very tight to the line as they try to grow their business to the point that they can be in that kind of position.
I am sure Mellissa and team are doing everything they can to get people paid back as timely as possible. As a customer who lost money to HWP and has no chance to get anything back, I would respectfully put out there to maybe retain some level of perspective on the situation and do what you can to give as much support and patience to the Cointaker team while they try to make things right for everyone else all the while having little to no recourse for themselves.
So I haven't checked this thread in 521 posts. Did someone all of a sudden come into the picture and decide they want to give me my money back....?
Assuming not, any other significant news I might have missed?
Quoted from luvthatapex2:
You just missed a bunch of owners trying to help other owners fix and maintain their cool Aliens pinball.
Aside from that, nothing new
Gotcha, thanks for the update! Best of luck keeping them running 100% to those who ended up with one. I hope to play one someday.
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