(Topic ID: 106728)

ALIEN PINBALL - Game Over, Man, Game Over


By HeighwayPinball

4 years ago



Topic Stats

  • 24,907 posts
  • 990 Pinsiders participating
  • Latest reply 3 hours ago by dung
  • Topic is favorited by 268 Pinsiders

You

Linked Games

  • Alien Heighway Pinball, 2017

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Topic index (key posts)

52 key posts have been marked in this topic, showing the first 20

Post #9151 Insight from Alien's programmer on tournament mode Posted by Ferret (2 years ago)

Post #9234 Update on distribution Posted by HeighwayPinball (2 years ago)

Post #9660 Here we show you a short clip from the 'Ambush Multiball' mode Posted by HeighwayPinball (2 years ago)

Post #10128 Photo of Alien at UK Trade Show Posted by unigroove (2 years ago)

Post #10230 game play video from EAG UK tradeshow Posted by Join_The_Cirqus (2 years ago)

Post #10231 game play video from EAG UK tradeshow Posted by Join_The_Cirqus (2 years ago)

Post #10914 Alien ships Posted by ZenTron (2 years ago)

Post #10916 Alien ships Posted by HeighwayPinball (2 years ago)

Post #11230 Key posted, but no summary given Posted by ezeltmann (2 years ago)

Post #11372 Nordman outline for Alien Posted by solarvalue (2 years ago)

Post #11389 CAD comparison of final Aliens vs Nordman drawing Posted by EalaDubhSidhe (2 years ago)

Post #11417 Gameplay from Heighway as of 2/28/17 Posted by HeighwayPinball (2 years ago)

Post #13008 Andrew reveals the LE artwork and ramp installation in an alien day video Posted by HeighwayPinball (2 years ago)

Post #13013 Andrew confirms LE art is finally approved by fox Posted by HeighwayPinball (2 years ago)

Post #13022 Andrew explains the artist difference for the LE backglass Posted by HeighwayPinball (2 years ago)

Post #14488 Andrew returns, hints at big announcement coming in a few days. Posted by HeighwayPinball (2 years ago)

Post #15501 Copy of update posted to Facebook by the new HP Posted by Dust2000 (2 years ago)


Topic indices are generated from key posts and maintained by Pinside Editors. For more information, or to become an editor yourself read this post!

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#152 4 years ago

I preordered!

Getting the LE. The layout looks cool and unique, but I'm a little concerned about the upper right flipper getting in the way. Can't wait to see the whitewood!

3 months later
#677 4 years ago
Quoted from HeighwayPinball:

We are working on a possible major new toy at the moment, featuring a xenomorph, which will really enhance the game, if it appears. More news on this later.

Are Xenomorphs allowed to "interact" with a pinball?

This looks really great Andrew. Thanks for the update!

Post edited by dgposter: duplicate words

6 months later
#1493 3 years ago

Great job Heighway. That layout looks fantastic!!!

1 year later
#13403 2 years ago
Quoted from chrisnack:

It would be nice if you were 100% committed to customer service.
I know of 3 of us waiting for refunds and your company hasn't bothered to respond to a single one of us or acknowledge any of our requests for refunds. That's roughly $24,000 you are refusing to give back to customers.

I'm in the same boat. I have sent 3 emails asking for a refund of my deposit and I have not received a single response. Why are you ignoring us Andrew?

#13436 2 years ago
Quoted from chrisnack:

Posting on here seems to be the only way to even get a response from Heighway. After posting this morning, now all of us waiting on refunds got this canned email within the last hour:
--------------------
Hi xxxxx,
I sincerely apologise for any delays in our response to your refund request. Our standard refund policy is to refund your payment within 30 days. As we are moving towards full production this process maybe delayed up to 60 days. I am sorry for any inconvenience that this may cause but we will endeavour to resolve your refund as soon as we can.
Thank you once again for your time and your interest in our games.
--------------------
I don't honestly believe it for one bit, it's just yet another "wait, there's more".

Interesting. I did not receive that canned response. I still have not had any response. What I've noticed on this thread is that the squeaky wheel usually gets the grease from Heighway Pinball. People have waited months for a refund and it has only been acknowledged once they post in this thread. Andrew usually chimes in at that point and says something like "My apologies <insert excuse here> I will take care of this tonight." So now it seems this is no longer the case. The wheels are still squeaking. I've never waited 60 days for a refund on anything.

Andrew, please explain to your existing customers and potential future customers why refund requests are being handled so poorly and often ignored.

#13439 2 years ago
Quoted from Whysnow:

Wasnt it only 1k deposit?

I was an early preorder and it was a $1500 deposit for Alien LE.

#13441 2 years ago

Question for those more familiar with Paypal policies than myself. My deposit was done through Paypal 2 1/2 years ago. Since I have never received the product my deposit was for, do I have the right to file a claim with Paypal at this point to get my deposit back?

#13445 2 years ago
Quoted from Wickerman2:

Wondering again, why people are bailing out when production is just starting? Why did you wait this long and then suddenly, when games start to trickle out decide I need my money back ASAP?

A lot happens in 2 1/2 years.

#13467 2 years ago
Quoted from nwpinball:

This seems weird to me too. They've now produced about 2 dozen games which are making it to shows and private collectors, as well as being put out on location. They are working out a few problems before ramping up to full production. It seems like while behind schedule, things are happening and people are about to get their games in the next few months.

Not sure why this is so weird. Don't you think it's possible that someone's financial situation has changed in 2 1/2 years time? Or maybe some people have seen the videos of gameplay and have decided it's not a game they want after all? Or maybe people have heard rumors of Heighway Pinball's financial future and are nervous to move forward with them? Or...or...or....lots of possibilities why someone may request a refund. It doesn't matter what the reason is. I think the more pertinent question would be why Highway Pinball is not refunding people in a timely fashion, and in some cases completely ignoring refund requests?

2 weeks later
#13957 2 years ago
Quoted from chrisnack:

I got confirmation about a week later after emailing back/forth with Andrew directly. Beyond the initial generic email that a bunch of us got (that you referenced), I wasn't really given any timeline.
I don't believe the other guys got theirs, otherwise I would have heard through PM's.

I'm still waiting on my refund as well. When I asked for a status update Heighway did not respond.

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