Like oyvindmo says, we have paid in full (GBP 5394). Six days ago (in an attempt to escalate / or at least elicit some form of response from the company), I sent the following email to Roger Svanevik (who owns 50% of Umbrella Corporation AS (a norwegian company), which in turn has a 25% stake in Heighway Pinball). The same email was sent to Morgan Potter and Mats Daniel Janson (One of the board members in Heighway. The other board members are: Cato Paus Skrede, Alexander Thomas Spohr and Johan Patrik Tenn).
Alexander Spohr seems to have jumped ship in march 2018 and is now CEO of a german pinball company (https://www.linkedin.com/in/alexanderspohr/)
This email was sent six days ago, and none has bothered to reply yet. This email should have rattled someone's chain and prompted some sort of response. It didn't. From a business point of view, there is absolutely NO excuse for not responding to an email like this, unless the company is dead.
The contents of my email was the following:
We preordered an Alien on 12/09/2016 (order ID: 2014322) and paid the invoice in full ( GBP 5394).
On the 24. Of July 2017, we requested a shipping date. You replied with the following:
“We will be in touch soon to let you know the delivery timeframe of your
machine. I can say that you are towards the front of the queue and will
be among the first to receive your Alien Pinball SE”
In october 2017 we again requested an estimated ship date.
Roger Svanevik then called Øyvind Møll and hinted that it was possible to ship the game by the end of the year.
In november 2017, you sent out a newsletter, stating the following:
"We promise to be in direct contact with all of our pre-order customers
with good news and bad and, as soon as we have the planned production
week for your machine, we will tell you. We hope to have delivered the
machines to all of you by late Q1 2018,"
This deadline has now passed. You have not been in touch with us, nor have you shipped a machine to us.
In January 2018 we contacted Morgan Potter, requesting a status update for the third time.
Again, you were unable to provide us with a production or shipping date for a machine we have paid for.
On the 13. of April 2018, I once again requested a delivery date via Facebook. You replied:
"It seems you sent an email today. It has been received but unfortunately there was no time to answer it yet. Sales should come back to you soon with an answer."
On the 17. of April, I requested an update via Facebook. This was ignored. We still haven't received any response from sales.
When you bought out the original owner of Heighway, you also assumed responsibility of delivering on outstanding orders. You are obviously producing and shipping games. Subsidizing production of games delivered to new customers with capital obtained from early sales is slightly reminiscent of a Ponzi scheme. I question the legality of this.
If you do not respond to this email and provide us with an imminent shipping date, I will make this timeline public by the end of the week.
This means it will be published on our website, on pinside.com, as a post on your facebook page and as a comment on all future post you make on facebook. This as a warning to all existing and future customers.
We are running a professional business and we expect you to do the same.
Hans J. Grimstad
Pop Bumper AS