Quoted from PartyKing:
Yep, at the Houston Arcade Expo in October, my facehuggers each lost a tail which ended up wedged in the ball trough. They were NOT rubbing on the glass. However, this is the least of my worries, as you all know (and yes I'm going to say it again) I am stuck on code version 0.94 until I can receive the new hardware needed to update my code. Since March of this year I have had many promises from Heighway and Cointaker offering a resolution - but as of today - November 16 - I still have no idea if or when they may ship them. ...and I have offered to PAY for these parts and shipping!! ....still no luck.
I'm a patient guy, but if Heighway announces a new game at TPF, and I STILL don't have updated parts - I promise I WILL stand up and speak my mind - asking when they are going to start supporting customers who purchased a game at TPF ONE YEAR AGO! Might put a little damper on their party - so I'm hopeful that won't need to happen. ...'cause I'm SURE I'll have my parts before then.....right??
Between situations like yours, and the open admission by Heighway that they are passing up long-standing customers to sell new SE games, it's bad enough. However, it's not a stretch to say "they gotta do what they gotta do" in the hopes this is temporary and that they're doing everything in their power to get things righted ASAP. BUT, this isn't what the below suggests.
Quoted from EalaDubhSidhe:
All of which is true; Barry and his vast experiences is right here in the office behind me, with everyone around a big desk with the third game's blueprint on it, and the game's artist has been getting his brief for the game along with plenty of research material on how best to approach it and ideas we've been throwing at him. It's been a really busy and productive week - with multiple projects on the cards at once, game three is something of a joint collaboration between Barry and myself with Barry at the helm giving his guidance and me assisting, while game four - whatever it turns out to be - is a more solo game on Barry's part.
Flat ignoring all current customers AND diverting time, energy, and money into anything beyond the immediate, especially toward game #3 and beyond, is a slap in the f'ing face. I find it so disrespectful how they're treating everyone vested in this game. Heighway may have changed ownership, but unfortunately they appear to be exactly as classy as they've always been. For Karma's sake, I wish every customer involved would be made whole and then the company would implode. I got screwed by Jpop, so I feel bad 1st hand for all the customers. Screw these dicks!