Quoted from delt31:
As an owner for almost a month now, I've had no other issues so I'm pretty excited. I had a replacement on board if this didn't work out so covered on all sides. CT/Melissa continues to be helpful - HP really stepped up with the personal troubleshooting experience. Yes - I shouldn't have to do this at all but brand new machine, new company - I'm expecting a little of this. I told the guys the game is great - it really is.
I'd just like to echo what Delt said. I've had several problems with my pin and it hasn't run correctly since I got it out of the box. That being said, Melissa at CT has been very good to work with trying to get communications lined up in order to troubleshoot the problems. The time difference obviously makes communication a little more difficult than dealing with companies here in the US.
I also just got done with a phone call from Helmut at HP. I've found that he has been very good to work with in terms of getting the issues resolved. While the problem isn't solved yet, we feel we have it figured out and new parts are on the way. I'm starting to feel better about the situation than I was after I originally encountered the problems. It feels like there is actually a company standing behind the product now!
Also, Helmut said they are working on a manual, just no ETA as to availability.
Issues come up with any new game. My MMRle had a bad board after about 2 days. I had to swap it out. CGC was great with their customer service and taking care of the problem. What's important is not so much the problem as it is the company's response. I think HP is finally starting to figure that out.