Quoted from ZenTron:
One contradiction is that Andrew says on 8/19 "Realistically, we are targeting UK and USA events in October as launch events." You say yesterday: "I'll be at Expo. Dunno what if anything we're showing from Alien" I'd just recommend you guys figure out whats going to be revealed at Expo if anything and communicate this on a united front.
That's my bad, I shouldn't have said anything. It's not my role. This is Andrew's company, I'm just helping out with a project, need to not overstep my boundaries.
I will be at Expo. I don't know what the plans are as far as showing things, it's not mine to plan. That's all I meant, but I didn't help things the way I phrased it, and I'll be more careful.
I get everyone's frustrations, so I just try and be honest with people as best I can, it's my way of doing things. Look back through my posts here and I consistently say "if you're going to take pre-order money you owe your customers some answers, and if you can't do that then don't take the money". I still feel that way. I get that!
But for me what Andrew is doing is the kind of thing I want to see. I don't mean to pick on any other company, or set up some kind of us vs them scenario, but if everyone else who took money before delivering (and I mean code too, if you know what I mean) was as transparent as Andrew I'd be satisfied.
You can't know all the behind the scenes shit, you just can't. Some things aren't for sharing publicly, even if you wish you could see it all. That's business, and there are sound reasons supporting that. What I want is just a little communication.
Here's what I want to see, from any pinball company that takes pre-orders or announces things:
"We're still here, we're working on it, and as we reach certain milestones we'll share them. We can't promise when, because we don't want to make promises we can't keep. Things aren't always under our control when it comes to timing, that's just the real world. But if things are quiet for a while and we're not ready to show you something we'll at least tell you that we're not ready and still working on it, so you know we haven't forgotten the people who are waiting and supporting us."
That's my bar. I think I've been consistent over the years in communicating that message. And Heighway meets it. It's why I agreed to work with Andrew in the first place, he gets it.
If you ship a game, and the code's not done, then okay, I want the same messaging. Are you still working on it? If you can't say when it's done okay, just let us know you're not leaving us hanging.