so a couple of things -
I'm new to HW - never owned their machines before but the quality of the cabinet (especially exterior) is top notch. Very impressed. What I don't like however is how the glass is embedded into the metal frame b/c taking off this glass is a PIA. The side art flexs allowing you to replace with other side art so lining up the glass/frame to get it back on sometimes catches the sides and makes it even harder. Just something I never had to deal with in other machines and I understand why they elected to do this but still....I'm also not sure how I would swap with PDI or something else with how the glass itself is locked/fit into the frame.
The other thing is the right orbit shot. As others have noted, the metal frame that runs along it sticks out a little which I believe catches the ball sometimes. You can try and bend this in but from factory they should really align it smooth so no impact at all. Again - the shot can be made and it's not a big deal but a few times my ball has hit this metal and slowed down, sometimes returning to the right. Speaking of when the ball does go back to the right it does hit the right sling instead of sliding parallel with the right sling and back to flipper. Sometimes it does fall back smoothly but I'm not sure why it doesn't 100% of the time like in other games. Not the same on the left.
Just a few things I've notice.
The overall build quality and how this game feels is very solid. Blows stern out of the water and is comparable to JJP although it has a different feel from theirs. It definitely feels like you're playing a very solid/well made machine. Tank like feel to it.