Update from Facebook
There has been a long silence from us here due to the change of ownership, but we are happy to announce that we are in the final phase of the transition and we are now able to focus more or less entirely on the way forward. A lot of work has been done during the past weeks to prepare for the big step up in the manufacturing of games. While we have in fact been building games all the time it has - so far - been at a slow rate (the picture was taken Friday). As parts are now arriving in bigger volumes, we expect this to change shortly and will keep you posted on progress.
In the meantime, we would like to thank everyone that is patiently waiting for their games to be shipped. As soon as we can, we will reach out and let you know when you should expect your game(s) to be ready.
To those of you who have asked for a refund, most should have been contacted by now and, of those who have, many have received their refund already. Some are still to be contacted however to have your situation sorted. We believe we may have failed to get back to some of you in a timely manner, for which we do apologize, but we are trying our best. There were many payment options used previously and therefore a variety of different solutions required! It has taken a great deal of time to get on top of each one. We aim to have everybody’s situation sorted as soon as possible.
If you do feel left out, or want to ask anything, please don’t hesitate to contact us via e-mail (send to [email protected]) or by phone (+44 (0)1495 305634).
In general, it has been exceptionally hectic during the transition period as you would expect. While trying our very best to respond to all of you who have contacted us, we may have failed to get back to each and everyone. If you have an unanswered e-mail, please it send again since it is possible that your e-mail has simply got lost in the sheer mass of e-mails received in the past weeks.
We also want to thank our distributors, who are showing great patience and understanding, believing in the potential and quality of our products and us.
More information to follow shortly… stay tuned!