Quoted from Hazoff:
I heard 50 pins are headed out soon.
Quoted from nwpinball:
But pinball companies have never been that good at the social networking/online marketing aspect of the business, it's a new area of business expertise even the big guys don't understand very well.
...and also when they post here it...turns...into...a...shitshow...every...single...time...
Is it just me, or is anyone else enjoying the back and forth between Whysnow and Greenhornet....
I'm looking forward to playing the game again when everything works. Hopefully Allentown.
Quoted from delt31:
For those interested in hearing when people are actually going to get the game, latest as of today from CT is that Friday is the day for pick up. No earlier it seems so bumped 3 or 4 days but ship is definitely in so feeling good about Friday. FYI.
Don't forget Road Trip Pix!
So, as of now we have to monitor the possible problems right out of the box. (needing to bend metal, light problems, no instructions. etc) And then fix the "Broken Tail Facehugger" situation. With so many modders here, it should be no problem. Glad to see the Xeno Head working good. Can't wait to see more unboxings....
Quoted from Chalkey:
Unfortunately the only evidence we have points to them not having enough cash to right the ship. I hope I get proven wrong in the next few months.
Yeah....they just don't understand that if they had better communication, fixed the problems, made refunds and sent out parts....the orders would be flooding in....JMO
Quoted from Ferret:
I thank you for your kind words on the quality of the code in Alien. However, I had to sleep on your comment that Alien's depth isn't comparable to
Hi there. Do you have any better connection to the new owners? Can you get word to them that they're screwing up big time by not communicating with their customers and potential customers?
Quoted from Ferret:
The shaker may be connected the wrong way round on the power supply. As you look at the power supply from the coin door the red cable of the connector should be left and the black on the right side. If it is the other way round the game will reset when the shaker is active.
Has this worked for anyone?
Quoted from hank527:
I can say I am beyond dissatisfied and quite upset that people are not supporting us to get our refunds.
There are totally people here supporting you, and all who want it, to get their refunds. The no communication is bullshit and so far EVERY machine out of the box has had problems from simple to complex. They should be updating people every week. They should be getting parts for people waiting. I really wanted this machine...but not like this!
Quoted from Davidus56:
Yes. This would be a labor of love. Very difficult to make a profitable business. But, if you control costs with low overhead and use programmers who are willing to develop after hours, at a steep discount - perhaps with some equity.... AND you have an awesome design, then you can probably turn a small profit.
Get together with those guys and lets make Forbidden Planet!!
Good to hear the Customer Service is stepping up! Now, they just have to ramp up QC!
Quoted from MK6PIN:
I was ( still am) quite happy for delt to get his game. There have been others that have received one, as well...all wins for all of us.
Yes!....let these early people get the bugs worked out. Hopefully Heighway can work out and refine the machine within the next few months....
I think they were very clear in what they were saying. They were left with few parts to build a number of machines. They need capital to buy parts in BULK to move forward. They will refund with extra cash when it becomes available. It seems they are trying their best, but the bottom line is they need money and I think they realize they will only get that when communication and quality control get better.
Yeah, that's all well and good, but let them get their fucking Quality Control rolling!
Quoted from Whysnow:
That said...just curious, is this really your only game? If so, then I could definitely see this as being a much bigger deal to you and being extra frustrating.
This is bullshit! These games are being rushed and shipped out the door with no Quality Control because they know people are just happy to get them no matter what. Sorry, but there is no excuse for this! (yes, I had tequila!) Dilly Dilly!
I agree...it just saddens me when someone is sooo looking forward to this machine and has a bunch of problems right off the bat. (sorry for rant)
Quoted from VividPsychosis:
The ramps on the PF, were absolutely disqusting. They had this sticky substance all over them, they had spots and other grime. I just don't know how else to describe it. Dan spent a good 10 minutes scrubbing and wiping down the ramps with a chemical degreaser and things to get them to a place where they were useable. Additionally they felt really rough and bumpy along the sides. We took some additional time with a cloth and scrubbed them down till it was back to normal.
So that crazy guy was RIGHT??
If they keep this up. (bad word of mouth, bad service, bad QC, bad communication, etc) They will make less than 100 machines and fold!
And. yes, they only have themselves to blame. They could have hit it out of the park with very little effort! Shame.
Look...the bottom line is that if they went out of business, everybody would be screwed. At least this way there is hope. Even the poppadouchebag people now have a glimmer of hope. And that's better than nuthin!
Slamt1lt should be on here every other day answering questions and giving updates. Want to see how it's done...just go to the American Pinball Thread!
Quoted from Ive:
I hate to be so down on a UK based pinball company but this is in a tailspin now surely
If so, they only have themselves to blame. People were DYING to support this company. But terrible communication, crappy Quality Control, spotty tech help, lack of refunds, or even a CLEAR plan on when people would get a refund or their machine is not helping...
Quoted from FightNightFZ:
Soo.....what you're all saying is that I shouldn't purchase one of these next week when they're in CT's hands? Let's say the stars align, the LE's are in Melissa's hands, everything is in working order
Well, if you know how to work on machines and like the theme...go for it!
Quoted from SunKing:
Yep - that's it. Went straight from my SUV to Cointaker's truck. It wasn't even worthy of being on the floor for TPF...not a good representation of the game.
Now that I've put a few games into the new production machine on the latest code - it is much more polished - and damn near everything works! I've got a couple lights out, and my magnet is not as 'flingy' as I'd like despite making the menu adjustments. It works, but not as violently as I'd like. Oh - it was cool to see the Xeno actually grab and eat the ball~!
..gotta run for now..
Excellent! You've been through a lot! I hope you enjoy the game. I'm looking forward to playing it again in the future after things are worked out.
Quoted from Durzel:
Funny thing is, HW could dispel all of the skepticism simply by providing photos of the LEs/non-LEs ready to ship, etc. At this point I'd want to see a copy of todays paper in the photo too. Even regular production updates would help, with photos & videos of the processes, etc. Would cost them nothing, and give customers new and old alike confidence that they're actually doing things behind closed doors. Right now radio silence in between Nigerian-prince-scam looking emails does the opposite.
They could end all the rumors, bad feelings, etc with a quick note here every 2 weeks or so. There is only one reason they're not doing that....
Quoted from Pale_Purple:
She also told me she honestly doesn’t know if the company will survive
How can they with shipping machines you have to be a tech to own, little to no communication, no parts, no service....they should hire someone from Pinside to go over and oversee the company.
Quoted from swenny:
She told me that HP did have the container ready to ship but she refused to pay them because she didn't have assurances that the games would work and that spare parts would be available. She didn't want to put any additional customer's funds at risk with a questionable game.
Why doesn't Deepgroot take this over? They're good at bailing out this type shituation....
I posted this on the other Thread....
Well, maybe this...... Most people know they are getting machines that will probably have some kind of trouble. CT can tell Heighway they will take the machines COD. They can also tell their customers they take machines "as is"..... Just a thought....
Quoted from jlm33:
I don't think the majority of Alien customers would be ready for this.
I only meant that maybe some people would want the game bad enough to take it as is. I'm sure CT could sell the games with problems to someone who would love to work on it. Just a thought...er, I guess not a good one....
Is it possible to find out where Slyway bought boards and parts and just buy from them?
Quoted from BD_Designs:
It truly sucks and I am quite sure some of the employees would have gladly spoken up about the problems they were seeing had Andrew not been such a sleazebag and threatened his own people with lawsuits.
Some employees were spoken to. Chris spoke to one. I tried to do as much homework as possible. All the warning signs were published here including employees leaving because they were not paid, changing factories because they weren't being paid, vendors not being paid, Dennis not being paid, etc.
When these things were mentioned, people were jumped on.
Quoted from Jvspin:
I wonder if she would be offended if she came across the machine and discovered she wasn't in it.
Little chance of that happening now.
Don't know if she likes pinball. Met her once, nice lady. For her, it would just be a job. Ask about rights, if ok, pay fee, use her image and/or voice. Happens all the time...
Gadzooks! Sell it! Unless you REALLY know how and WANT to work on a machine. Let somebody fix it up and enjoy it. Take the money and run....