(Topic ID: 106728)
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Alien (Heighway Pinball)
Heighway Pinball, 2017
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Saddle River, NJ
Quoted from nwpinball:But pinball companies have never been that good at the social networking/online marketing aspect of the business, it's a new area of business expertise even the big guys don't understand very well.
...and also when they post here it...turns...into...a...shitshow...every...single...time... 
1 week later
Quoted from jonesjb:Surely that has to associate with other interesting personality traits
What do you mean?
Quoted from Half_Life:Whoa, wait a minute. The person in that picture cannot possibly be Ted. He's not wearing a Hawaiian shirt. The guy is the pic is an imposter!
lol...the Hawaiian part is on the back!
Quoted from pingod:Mine did the same thing when I installed the Alien head.
Works great when not engaged,sounds like gears stripping when it is.
Turned mine off as well.
These are the old ones, right?....not the new batch... 
Quoted from pingod:New one
Sorry about that! I thought the new ones had no problem with the Xeno.... 
Quoted from jonesjb:What is Roman/PDI glass and why do people prefer it so much more to other anti reflective glass?
It's made of crushed meteorite dust and impossible to scratch...even with a diamond drill! 
Quoted from ezeltmann:I am starting to wonder how many STD. orders have been placed.
I don't want an STD!
Quoted from Ericpinballfan:So at least 3 more pages of dribble before unboxings.
1 week later
Quoted from Bryno:Now that ALIEN machines are clearly leaving the factory in numbers
I am waiting to see the actual Ship Tracking Number! 
Quoted from Mr68:I wonder what percentage of the population might say, "I don't get the desire to follow pinball".
Oh, trust me....It's BIG!
Quoted from Rdoyle1978:So at this point, How many of these games have actually shipped?
Only the people with the Tracking Number knows.....
Quoted from delt31:I have been waiting on it from CT who hasn't sent anything besides the truck pick up. No ship info.
There should be no reason to not have the Ship Tracking Number. It would be fun to track the shipment! 
Quoted from Wickerman2:None of this takes in to account pirates.
Now you let the cat out of the bag for the next JJP machine! 
Quoted from TimeBandit:Ha! I see it. When you put it like this it actually stands out like a beacon. OMG.
Shine the beacon this way! I don't know what the hell is going on!
Quoted from Wolfmarsh:Well the good news is that the container was discharged this morning!
I had a discharge this morning as well!
Quoted from greenhornet:Hilton, reminding you AGAIN - i never said that.
Quoted from Cheeks:Internet fights...
Quoted from delt31:For those interested in hearing when people are actually going to get the game, latest as of today from CT is that Friday is the day for pick up. No earlier it seems so bumped 3 or 4 days but ship is definitely in so feeling good about Friday. FYI.
Don't forget Road Trip Pix!
Quoted from delt31:Should I put those in there or keep them in here?
Here. We'll be seeing yours first as you will be waiting outside CoinTaker Friday at 6am....
Quoted from delt31:Imagine a 100% working Alien.
I wanna play! Who's getting one in North Jersey??
Quoted from delt31:Got the confirmation!
Quoted from delt31:Should be there within next hour.
POIDH!
Quoted from jeffspinballpalace:No coin mechs?
Let's not start THAT again!
Quoted from delt31:On my way back.
Do they REALLY have to write DO NOT DROP on the carton?? Then why not stencil OK TO DROP on some??
So, as of now we have to monitor the possible problems right out of the box. (needing to bend metal, light problems, no instructions. etc) And then fix the "Broken Tail Facehugger" situation. With so many modders here, it should be no problem. Glad to see the Xeno Head working good. Can't wait to see more unboxings....
Quoted from Archieball:Random crowd watching Alien at this weekend's European Pinball Championship in Borås, Sweden.
Who's the Benjamin Franklin geezer in front??
Quoted from fosaisu:Bernie Sanders, obviously. Not shocking that he'd turn up in Sweden, but I had no idea he was into pinball. Hopefully he got a game in after Ron Howard's brother was done playing.
Quoted from lodgingdolphin:My backbox and side art light up fine.
Hey delt31. You should see how his is connected.
Quoted from jeep-mustang:all of the negativity (from none owners) is a real drag.
We are all potential customers ...and just worried about shitty customer service.
Quoted from jonesjb:Yes, I’m in for a L/E and seeing some of these posts here make me wonder if the pin is still in beta/testing.
Yeah, seems like Quality Control is out the door and they are just trying to crank these out....
Quoted from delt31:When I close coin door, they shut off. Also upon power up, the LED strips go FULL power for a split second and then turn off.
Sounds like something is mixed up there...
The level of Jankyosity is high!
Quoted from Chalkey:Unfortunately the only evidence we have points to them not having enough cash to right the ship. I hope I get proven wrong in the next few months.
Yeah....they just don't understand that if they had better communication, fixed the problems, made refunds and sent out parts....the orders would be flooding in....JMO
Quoted from Ferret:I thank you for your kind words on the quality of the code in Alien. However, I had to sleep on your comment that Alien's depth isn't comparable to
Hi there. Do you have any better connection to the new owners? Can you get word to them that they're screwing up big time by not communicating with their customers and potential customers?
Quoted from Indypin:and on the outside was a small note stating something about "before you power up the machine, be sure to replace these fuses
Holy shit! Nobody mentioned this! Delt!! 
Quoted from jonesjb:Are these issues design issues, parts quality issues, or manufacturing line issues putting the pin together?
I think they're just cranking them out and shipping. Probably no QC. They gotta get that money flowing. Hopefully nothing too bad will crop up....
Quoted from Wickerman2:RAMP UP PRODUCTION guys.
Yes, this and Ramp Up Quality Control. It seems everyone has had some kind of problem right out of the box.
Quoted from Lame33:Maybe this is the real turning point for Heighway.
The turning point for Heighway is when they issue all the requested refunds, get people the service and parts they were promised and communicate better.
Quoted from Ferret:The shaker may be connected the wrong way round on the power supply. As you look at the power supply from the coin door the red cable of the connector should be left and the black on the right side. If it is the other way round the game will reset when the shaker is active.
Has this worked for anyone?
Quoted from hank527:I can say I am beyond dissatisfied and quite upset that people are not supporting us to get our refunds.
There are totally people here supporting you, and all who want it, to get their refunds. The no communication is bullshit and so far EVERY machine out of the box has had problems from simple to complex. They should be updating people every week. They should be getting parts for people waiting. I really wanted this machine...but not like this! 
Quoted from Astropin:I finally finished "find Jonesy"
Quoted from Davidus56:And yes, I can afford it and I am for real.
I have a bridge......
Quoted from Davidus56:Yes. This would be a labor of love. Very difficult to make a profitable business. But, if you control costs with low overhead and use programmers who are willing to develop after hours, at a steep discount - perhaps with some equity.... AND you have an awesome design, then you can probably turn a small profit.
Get together with those guys and lets make Forbidden Planet!!
Quoted from delt31:I received the new screen in less than 3 days which was great to see.
Excellent! So, is now EVERYTHING working 100% on your machine?
Quoted from MK6PIN:I was ( still am) quite happy for delt to get his game. There have been others that have received one, as well...all wins for all of us.
Yes!....let these early people get the bugs worked out. Hopefully Heighway can work out and refine the machine within the next few months....
Quoted from daudioguy:Before you ask, I don't know when an update will drop. The devs have to draw a line in the sand and determine when to test and package one up. It will be sooner than later.
Thank YOU for coming here!
Quoted from SunKing:Helmut has been busy lately. I just received an email regarding my 'pre-production' game. ...stay tuned.
I think they were very clear in what they were saying. They were left with few parts to build a number of machines. They need capital to buy parts in BULK to move forward. They will refund with extra cash when it becomes available. It seems they are trying their best, but the bottom line is they need money and I think they realize they will only get that when communication and quality control get better.
Quoted from Pinballpal:Is their a shot that feeds the upper flipper
1 week later
Quoted from VividPsychosis:the unboxing tomorrow afternoon!
Update? I'm getting excited myself!!
Quoted from Whysnow:That said...just curious, is this really your only game? If so, then I could definitely see this as being a much bigger deal to you and being extra frustrating.
This is bullshit! These games are being rushed and shipped out the door with no Quality Control because they know people are just happy to get them no matter what. Sorry, but there is no excuse for this! (yes, I had tequila!) Dilly Dilly! 
Quoted from VividPsychosis:You guys haven’t gotten a game? Do you guys not also do work at Heighway?
Work, yes....paid, no....
Quoted from VividPsychosis:Love for ferret bcd daudioguy!!!!
Dilly dilly!!!!
Dilly Dilly!
Quoted from VividPsychosis:The ramps on the PF, were absolutely disqusting. They had this sticky substance all over them, they had spots and other grime. I just don't know how else to describe it. Dan spent a good 10 minutes scrubbing and wiping down the ramps with a chemical degreaser and things to get them to a place where they were useable. Additionally they felt really rough and bumpy along the sides. We took some additional time with a cloth and scrubbed them down till it was back to normal.
So that crazy guy was RIGHT??
Quoted from frolic:I wonder if they need to be replaced with a hard plastic version instead of soft bendy. Like a plastic spider.
Or some kind of material with wire substructure...
Quoted from PoMC:Make a few negative observations about a game after playing it and you're labeled crazy.
Oh, come on...I was just joshin' ya...
Quoted from HighProtein:Thumbs up this post if you believe all Alien pinball games should have black bolts in the cabinet instead of shiny metal ones.
Thumbs up this post if you believe all Alien pinball games should ship at least semi-working.
Quoted from Kneissl:The LE buyers will be getting a much more tuned game than us early run owners.
I sure as hell hope so!
Quoted from Frli002:Who whant a refound when the game is so great.
Well, there are a few who whant a REFUND.
Quoted from O-from-DO:Good news for all open Alien-preorders: they put a cliffy around the scoop-hole in the production games!!!
A Cliffy "Cliffy" or their own version?
1 week later
Quoted from MK6PIN:here's to happy endings..
I don't think that means what you think it means.....
Quoted from WeirPinball:is there a list of common stuff to check?
Everything.....
Quoted from Indypin:Since I did that, the ball fires 99% of the time now and works perfectly.
ALMOST perfectly ....
Quoted from Kneissl:I like the cut off your jib.
Of
Quoted from Ferret:Any other observed bugs with the update?
Ferret, you are truly the best thing about this Thread and company!
Quoted from Oneangrymo:Hey guys my Alien LE is about to ship out and Im being asked what color trim I want.
Black.
Blue looks terrible. MO
Green meh!
(best to powdercoat yourself)
Quoted from dzoomer:Could be more but there's this info posted earlier.
Ok...so they don't owe him a machine, but there have been games shipped and he wasn't paid!
NOTE: Aurich made it clear....they DO owe him a machine.
Quoted from spoke:But I agree announcing a new game now is probably not a smart move, especially if the folks who put their money down at the beginning are still without games (and if guys like Aurich have not been properly compensated).
Hell, people can't even get service for their FT!!
If they keep this up. (bad word of mouth, bad service, bad QC, bad communication, etc) They will make less than 100 machines and fold!
And. yes, they only have themselves to blame. They could have hit it out of the park with very little effort! Shame.
Quoted from jonesjb:greenhornet have you played Alien yet?
Leave him alone...he's getting mean....
Quoted from Frli002:This game is so great to play, had a pretty nice run at it tonight. All works great
Show off!
Quoted from PACMAN:Well “if” the 45 LE shipment is true, how about you fully prepaid guys show up at CT with proof of payment and take a game from the premesis?
Let us know how that works out for ya....
Quoted from delt31:Does yours fling?
Sounds like a personal problem.....
Quoted from bigdaddy07:From those pictures, I'd say the green looks the least good. The blue looks much better then I expected...but I chose black and am sticking with it.
Good pix! At least you get a good idea what the colors look like. (er, stay with black)
1 week later
Quoted from Pale_Purple:So no LEs headed to Cointaker? No news?
Quoted from neverahighscore:Why not pay off when game is actually in their warehouse?
Or at least when there is proof it's at the dock....
Quoted from iceman44:They are working towards satisfying both the Cointaker shipment
The Cointaker shipment is fine and on the way?
Quoted from Pale_Purple:Nothing is on the way to CT yet, it is being packed up now/soon.
All 72?
Quoted from Aurich:I'm pretty sure if I made a fuss that they'd take care of it.
Make a fuss....
Quoted from Roostking:Or they will no longer be millionaires, whichever comes first.
You know the old saying....You know how to become a millionaire in pinball? ....start out as a billionaire....
Quoted from VividPsychosis:Officially out of the Alien Club.
Sorry to say this will probably happen more and more for the Average Knowledge pinball guy who can't be constantly fixing these prototype machines.
Quoted from WeirPinball:It just took a bunch of my time to creatively fix problems that shouldn't have been there in the first place.
I'm talking about the person who doesn't have the time or knowledge to do this. (like me)
Quoted from Whysnow:that is ALL pinball Ted. You constantly bash on certain new games but honestly you are ignorant to even work on them at all.
Hey! Do I have to give you a stern talking to at Allentown?
Quoted from Whysnow:Yes, but it better involve some good sipping tequila...
Oh, it does! Can't wait...
1 week later
Quoted from Ive:I hate to be so down on a UK based pinball company but this is in a tailspin now surely
If so, they only have themselves to blame. People were DYING to support this company. But terrible communication, crappy Quality Control, spotty tech help, lack of refunds, or even a CLEAR plan on when people would get a refund or their machine is not helping...
Quoted from FightNightFZ:Soo.....what you're all saying is that I shouldn't purchase one of these next week when they're in CT's hands? Let's say the stars align, the LE's are in Melissa's hands, everything is in working order
Well, if you know how to work on machines and like the theme...go for it!
Quoted from SunKing:...and for those keeping score - this is a true 'production' ready machine that replaces my pre-production machine I purchased at TPF
Did you return that machine to Cointaker?
Quoted from SunKing:Yep - that's it. Went straight from my SUV to Cointaker's truck. It wasn't even worthy of being on the floor for TPF...not a good representation of the game.
Now that I've put a few games into the new production machine on the latest code - it is much more polished - and damn near everything works! I've got a couple lights out, and my magnet is not as 'flingy' as I'd like despite making the menu adjustments. It works, but not as violently as I'd like. Oh - it was cool to see the Xeno actually grab and eat the ball~!
..gotta run for now..
Excellent! You've been through a lot! I hope you enjoy the game. I'm looking forward to playing it again in the future after things are worked out.
Quoted from Aurich:Talked to Roger at Heighway today, wanted my address to send me a game.
Well, at least that's a good sign.
1 week later
Quoted from lodgingdolphin:Did you take out the balls to see if they are magnetized?
1 week later
Quoted from Durzel:Funny thing is, HW could dispel all of the skepticism simply by providing photos of the LEs/non-LEs ready to ship, etc. At this point I'd want to see a copy of todays paper in the photo too. Even regular production updates would help, with photos & videos of the processes, etc. Would cost them nothing, and give customers new and old alike confidence that they're actually doing things behind closed doors. Right now radio silence in between Nigerian-prince-scam looking emails does the opposite.
They could end all the rumors, bad feelings, etc with a quick note here every 2 weeks or so. There is only one reason they're not doing that....
Quoted from Travish:Because pinsiders would be out for blood and cause a huge scene/stink?
No, because if they followed the lead of Spooky or American Pinball, people would be more understanding of their situation. IMO
Quoted from rubberducks:They're doing what they can to keep the doors open
They are NOT communicating with loyal customers. THAT'S how you keep your doors open!
Quoted from Ballypinball:What's the alien topper
It's that thing that goes on top of the machine.
Quoted from greenhornet:sounds like you missed an opportunity
to step up and become pinballs Edward Snowden.
Yeah....worked great for him....
Quoted from Pale_Purple:She also told me she honestly doesn’t know if the company will survive
How can they with shipping machines you have to be a tech to own, little to no communication, no parts, no service....they should hire someone from Pinside to go over and oversee the company.
Quoted from swenny:She told me that HP did have the container ready to ship but she refused to pay them because she didn't have assurances that the games would work and that spare parts would be available. She didn't want to put any additional customer's funds at risk with a questionable game.
Quoted from buba:Does anybody have an idea where i can get one, since Heighway Pinball is not answering at all to my mail?
Quoted from Ilushka85:If you show me which gear you need I will pull it from mine and print you one
I posted this on the other Thread....
Well, maybe this...... Most people know they are getting machines that will probably have some kind of trouble. CT can tell Heighway they will take the machines COD. They can also tell their customers they take machines "as is"..... Just a thought....
Quoted from Mr68:Would you do it?
I thought people were doing it now. They are buying machines, and still want them, even though they know they will not function 100%
Quoted from jlm33:I don't think the majority of Alien customers would be ready for this.
I only meant that maybe some people would want the game bad enough to take it as is. I'm sure CT could sell the games with problems to someone who would love to work on it. Just a thought...er, I guess not a good one.... 
Quoted from Jvspin:They could probably buy the container full and sell them as is at a nice profit
At this point I'd only buy COD!
Quoted from Rum-Z:And in post #14052 Hilton says your the one who looks silly Ted. Hahahaha
Hey look, I'm sorry people lost money, but I feel nothing for the company. They could have come clean....
Quoted from epotech:Sorry NDA.
What the hell are they gonna do to ya??
Quoted from simon:Undecided whether to bother going or not.
Go!...so you can keep us in the loop....
Quoted from PanzerFreak:Is there any chance of completed games getting in the hands of at least paid in full customers?
Quoted from PanzerFreak:I really hope something can be done for customers with money tied up over there.
Yes, of course....but don't know about their laws there. I hope people get something....
Quoted from Ferret:Heh, I'm the exact opposite of you. I make double sure that I love a game, buy a good copy of it, and then never sell it...
At any rate, I'm glad you've loved the game!
Will you hang around and continue on? 
Quoted from BD_Designs:It truly sucks and I am quite sure some of the employees would have gladly spoken up about the problems they were seeing had Andrew not been such a sleazebag and threatened his own people with lawsuits.
Some employees were spoken to. Chris spoke to one. I tried to do as much homework as possible. All the warning signs were published here including employees leaving because they were not paid, changing factories because they weren't being paid, vendors not being paid, Dennis not being paid, etc.
When these things were mentioned, people were jumped on.
Quoted from Topher5000:aurich you deserve & are owed the game. If I were you, I'd keep it.
Did it get shipped??
Quoted from robotron:people going nuts over them.
Yeah, including me. Going nuts because the Xeno head was disconnected and the ball took 6 times to come out of the VUK. It played like shit, both times I played it. 
Quoted from RobT:You clearly deserve to get the money that you are owed.
Yes....and this!
Quoted from jonesjb:Will Heighway/Andrew/Pinball Brothers be at Pinfest in Allentown?
Quoted from ezeltmann:Another kind soul warned me as well last year at Pinfest and it took me a while to heed the warning.
Quoted from Ferret:She doesn't have much else in quotes or action that would really enhance the game, IMHO.
Ferret...I forgot...did you get paid?
Quoted from Aurich:All I can say is as far as I know Fox said we couldn't use her without her permission,
I think plain and simple, it just came down to money....
Quoted from Aurich:ask her about the Alien pinball you'll get a blank look and she won't know what you're talking about.
Oh I totally believe that. Andrew probably just spoke to an agent, got a figure and said, "Ahhh, we don't need her anyway!"
Quoted from Jvspin:I wonder if she would be offended if she came across the machine and discovered she wasn't in it.
Little chance of that happening now.
Don't know if she likes pinball. Met her once, nice lady. For her, it would just be a job. Ask about rights, if ok, pay fee, use her image and/or voice. Happens all the time...
Quoted from Lamprey:I don't, but I do have one of the 28" limited edition LE Backglass posters from Brian Allen.
I have one as well. Nice art!
Quoted from NPO:be tech savvy if you buy one. Some people dont know how to take the glass off their games, or they're too scared to even change a bulb. This is not the game for them.
Quoted from Olaa:It's not going to be any problems repairing these games.
1 week later
Quoted from JodyG:I can't name 3 Iron Maiden songs...
I couldn't name ONE!....but I can now! Band is great!
Quoted from HoakyPoaky:So was one of the concepts to make shots to build up a timer, that eventually gave you time to view a nudie peep show of Playmates on the playfield LCD?
Er,I actually like that idea...
4 weeks later
Quoted from bigdaddy07:Keep it in the box and sell it for 20k
Hah! I think if that was the case, it would be gone already....
1 week later
Quoted from JoinTheCirqus:I’m skeptical as well. Companies rarely take action on items that don’t have a tangible benefit for themselves.
They're trying to garnish goodwill to wash the taint (heh heh, heh heh heh I said taint) of JPOOP out of our mouths....
1 month later
Quoted from pascal-pinball:I just bought an Alien pinball.
So a few questions...- do I have to put some mylar on the playfield? (scoop, magnet,..)
- Is it better to remove te post under the upper right flipper?
- Can I adjust my popbumpers? The doesn't "pop" a lot...
- Can i buy a lock for my backbox?
You have a LOT of reading to do.....
Quoted from Bartzenegger:I purposely wait till night to play it
....mostly...
Quoted from Lamprey:My point is, I find it hard to believe they put artwork on the play field that they didn't expect anyone to see while playing;
Can't someone come up with a playfield that glows in the dark??....Oh, wait!
2 weeks later
Quoted from Bartzenegger:do you know the easiest way to install?
s...l...o...w...l...y
2 weeks later
Quoted from TimeBandit:No lights for you!!
2 weeks later
Quoted from Oneangrymo:Ah man.. I didnt' want to get into that because Im not good at these things.
To own an Alien you have to be good at EVERYTHING.....
1 week later
Quoted from Per_:I just finished the installation of a playfield protector on my Alien.
Yeah....but look at that picture! Now you can't see the artwork!
1 week later
Quoted from gold1:located in Geelong
What galaxy is that near?
3 weeks later
4 weeks later
Quoted from jonesjb:Are these playing relatively trouble free?
3 weeks later
1 month later
I have a Brian Allen Alien Poster if someone wants to buy it here before I put it on FleaBay. Signed #21 of 100! Only took it out of tube to photograph. Has sticker and card. Beautiful...and big! $50 Shipped in the USA only. Thanks!
IMG-5148 (resized).JPGIMG-5149 (resized).JPGIMG-5150 (resized).JPGIMG-5151 (resized).JPGIMG-5154 (resized).JPG 1 week later
Quoted from mavantix:The issues with Alien aren't any more common than any other pinball machine
2 weeks later
1 month later
Quoted from Averell:of course an ALIEN but how is the condition?
You didn't check condition before you accepted delivery?
4 weeks later
Quoted from daudioguy:Ripley ends up being the only one who is alive and she has her best lines there. It is just a handful and they would have been great. A significant effort was made offering more money for a handful of line than I've heard of. We could not get past her agent.
I think you can just use it. Read the back of the DVD packaging....
1 week later
1 month later
Quoted from delt31:Welcome to the best Pinball game out there
Well.......second best!
1 month later
1 month later
5 months later
4 weeks later
Check out all the cool Alien stuff from my buddy at Amok Time!
https://www.amoktime.com/hiya-alien-covenant-eggs-and-facehuggers-set.html
1 month later
Quoted from dpeck3:Same machine. It was my fault on the pricing. His price was 14K. In my head I thought I could get it for 13K. He said no, lol. I’m going to pick it up tomorrow. My wife is going to kill me! LOL
Did you find out if a prototype or dialed in recent build? Everything working? Have you played it?
Quoted from Faust:Mineis for sale for USD 12K including a large pile of spares, playfield protector and some mods, including my transparebt panels.
Even with shipping it might be cheaper for him to get yours....
2 months later
3 months later
Quoted from gonzo73:Yeah, he's a complete ass who does the occasional good interview.
Does that make you a complete ass for listening?
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