Quoted from PinBalt:
Andrew. You need a communications person and a consistent update plan. There might be a lot going on but no one knows it. A consistent weekly update email message would go a long way. The DP situation is murky at the moment but they have done a Friday update each week and that has been great. Someone on your team must be able to put this together. This gap in message and then a statement not coming true is frustrating us that are invested and trying to be patient. Again, please do a Weekly/Biweekly update message. Communication is critical at this point.
I think it's a bit late in the day for honesty to make a tangible difference to the outcome, sadly. See below.
Quoted from chrisnack:
I'm not following this thread anymore, but I said I'd post when i reached resolution.
I had paid in 2 equal payments through PayPal. PayPal ruled in my favor on the disputes and I've received my money back through PayPal. Heighway refunded one payment (half) through the dispute, but did not refund the other half. I'm squared up though on my end, which is what matters to me. I didn't want to wait for them to process my refunds, so I disputed the charges. Some may disagree with that, but that's what I did. I know of 4 others waiting on refunds, and I hope they get resolution soon, 3 of them are at 30 days now.
I wish everyone the best of luck, and I hope all get their machines soon. Take care.
If PayPal and the payment processor WorldPay accounts aren't permanently shuttered now, they're almost certainly already suspended, at this point. The above is not an isolated case and has happened repeatedly. At least in this case resolution was fairly 'swift'. In some cases Andrew has fought credit card chargebacks and managed to string them out for months, not days or weeks. PP are definitely flawed and very open to criticism on many fronts, but in situations like this they are often better.
For anyone thinking this is just some contravention of terms of service, or something else that can be explained away, it is not. It can be seen to constitute fraud.
Additionally, operationally, if a company cannot meet its obligations and is insolvent, then it must voluntarily declare bankruptcy (if a third party doesn't force it) so that it may either enter administration or be liquidated. Amongst other reasons, this is to prevent pyramids forming or becoming worse.
If it can be shown that the company was traded past the point where directors knew that the company was insolvent, or that insolvency was inevitable, it is classified as insolvent / negligent trading (officially Wrongful Trading in the UK). Directors, and Andrew is the only one despite having other shareholders, can face very large fines and other penalties. In this case, the accounts from the year to the end of March '16 show the company to be deeply insolvent and virtually worthless.
The warning signs have been there for a long, long time. It is difficult to argue that these are merely just 'warning signs' now.