Quoted from Medisinyl:

This is the main issue I'm having as well (was a common issue on TWD, and there was a "fix" of adding some adhesive felt to the guide behind the pops, but don't think that sort of thing will work as well with ACNC). Hopefully there's a simple way to remedy it without introducing a new issue. At speed, I noticed the ball leaves the right orbit some inches before the end of the metal guide (originally thought it may have been bouncing off the rubber at the end until I watched a bit closer).
As it stands, almost any solid hit to the left orbit or secret passage is a SDTM death on mine, which makes game progress a bit tricky.
Will likely attempt to adjust the guide the next time I have the glass off.

Mine does not make that sound.

Quoted from DJNOEL30:

Well so far I am getting pretty annoyed with the constant ball searches when I have two balls locked. It has a mind of its own its happened a good 4-5 times since I got it.

Quoted from scruffypinball:

Excited to say I’m in on 148! I’m so excited to get this game. I know the butter abs just got in, but where were we before that?
I have the same question bob c- is the rgb Kit the spider in the eye?
Thank you spooky for making such a cool game.

Quoted from gweempose:

I was playing a game tonight and all of the sudden I heard a loud buzzing noise. I turned down the volume and quickly discovered that the buzzing was coming from the servo for the lock diverter. It only happens when the diverter is in the left lock position. Has anyone else experienced this, and is there a fix?

Quoted from mthirkell:

I just unboxed #146 and there’s no latch on the coin door lock!!! I can’t even play it! Is this a joke? Am I missing something? Would this ever happen in a Stern game??[quoted image]

Quoted from MANTO1975:

Just going over my machine and it seems to be missing a few little parts, could someone please confirm this for me please, the arch over the right ramp is missing a screw, the bracket on the arch that the screw goes through is about 8mm up, is there also meant to be a spacer between to bracket and where it screws to? Please see photos, also in the other photos it seems to be missing a steel spacer, is this correct?[quoted image][quoted image][quoted image][quoted image]

Quoted from javagrind888:

My tilt bounces to through two warnings to tilt in one shake. What is the tilt timing that will fix this in the settings?
Physically it's on the lowest it can be (bobber)

Quoted from JustEverett:

I had the same issue with the factory setup. I would barely touch the game and tilt out. Even tilted through my girlfriends ball once (she was pissed after a 60 mill point ball 1 ). I just kept moving mine to a more forgiving setting until I finally got it where I thought it needs to be for the game. Just my opinion, but with the side to side action you can get with Alice, a player really needs to be able to nudge quite a bit. I'm surprised to hear you are to the loosest setting and still having problems because I think I could still loosen it up quite a bit on mine.

Quoted from Mr_Outlane:

Delivery Tomorrow!!!!!!!!!!!!!!!!!!!!!
First time with NIB. How long does that truck driver wait? Unboxing and inspection isn't going to be fast I would think?

Quoted from zacaj:

You mean, bent it upwards (vertically)? I was thinking of twisting it a bit counter clockwise

Quoted from Mr_Outlane:

My sure you get my add-ons correct.

Quoted from boustrophedonic:

Made the road trip to Benton yesterday to pick up number 346. Thanks to KT & Charlie for the VIP factory tour! Machine plays great and the blue powder coating is so awesome! I got to some modes I haven't seen before & it shoots really smooth. I think I need to figure out how to tune the ball save in the middle (right now it grabs the ball but then drops it SDTM, I thought maybe it's supposed to fling it back in play?)
I did notice one major QC lapse... there was a tiny piece of tape stuck to my coin door latch. I wish manufacturers would learn their lesson about the importance of a perfect, minty coin latch. How am I supposed to show off the inside of my machine when there's a piece of tape in the one place everyone checks? There has to be a cabinet replacement program for these kinds of issues, right? [quoted image]

Quoted from javagrind888:

Wait, is the game supposed to be played at 7 degrees? I've been playing mine at the standard 6.5 degrees.

Quoted from Alamo_Pin:

I would love some help with properly adjusting the ball-lock switches in Frank. The switches will consistently stop working, so I will take off the glass and adjust the switches with my finger (I have a tool but have a tough time reaching these switches with the tool). Then the switches will work properly for a game or two. Then after a few games, the switches stop registering again. And as others have mentioned, the ball search does not lift Frank high enough to release the balls, so the only recourse is to stop the game and remove the glass and manually remove the balls. It's been extremely frustrating.
Is there some specific way I should bend these switches to make them more responsive? Other than this issue, wow, I love this game!.

Quoted from brucipher:

Hey everyone...new owner here! Really enjoying it so far and very impressed (my first Spooky game). Bought a HUO machine that the previous owner had for about a week (so practically brand new).
Several questions/issues. Sorry, I guess I could have scoured this thread (my bad).
1. Sometimes after a game ends, the machine reboots. It often seems to happen when I put a high score in, but not always. Anyone else have this issue? Software bug? I noticed that my machine is running code 1.0.7.1 (and the most recent code on Spooky's website is 1.0.7.0).
Temporary fix for a memory issue. Our guys are working on it and it does sound like they have figured it out just need some time to implement it.
2. Is there any way to make adjustments to the magnet save? Mine just grabs the ball, it wiggles around a little, and drops it down the drain - it does not toss it back up into the playfield.
There are options for the delay time on the magnet pulse in the game settings. Also this depends heavily on the pitch of the game as to which setting works.
3. The LCD screen has 2 dead/stuck pixels. Worth worrying about, or not a big deal?
The manufacturer of the screens claims that is within tolerances (i dont agree) we can sell you a new one though at our cost.

The game is really fun to shoot, and while some of the shots are tight I am hitting a lot of the shots after only owning the game after a day. Not sure what all the complaining is about. Music, code, art, display, etc. are all top notch!
Only minor complaint would be the game seems dark (I feel like I might have read that complaint elsewhere too). I think I will look into adding spotlights or maybe building some stadium type lighting.
We have had a couple people mention this i will pass it on to the programming team.
Anyhow - excited to be a part of the club! Will definitely be following this thread more closely moving forward!

Quoted from KingHebes:

Set up #221 tonight! Fun game for sure. Heres my review so far. Initial impression was great. Loved the thank you sticker on the leg box and the little Easter eggs scattered throughout. Awesome that the legs aren't just chrome or black, they are castle material . When i opened the coin door i noticed the inside of the coin door is very dusty. Like the door was upside down uncovered for a very long time or something. The side art blades are also peeling slightly on the left side. The lcd screen wood trim has like black strings or threads sticking out of the wood around the edges of the screen, i can probably razor blade them off and clean it up a bit. As an operator, the coin box seems slightly annoying to get out, especially if it has a lot of quarters, as the playfield under handle thing is directly above the coin box. Those are the only negative things I've found so far physically. No dimpling or clear coat pooling as of yet but only got maybe 15 or 20 games in (couldnt say the same about my Jurassic park unfortunately) . Really loving it so far and happy with my purchase. It feels good as all spooky machines do. I really enjoy the different feel of different manufacturers machines.
I had a few questions for spooky since they regularly post here.
What balls do you ship with your game? Size/material/vendor? They feel heavier than other balls ive used from marco or pinball life. Just thinking what to replace them with in the future.
What type/brand of rubbers are installed?
Were you all carving pumpkins in the shop or something last week? I swear the plastic wrap smelled like pumpkins while i was unboxing it xD. Seemed fitting for it to smell that way coming from your spooky boutique company!
Is there a manual somewhere for this game? The settings/adjustments menu is pretty daunting so a table of contents would make things easier.
Still learning the rules and such, but the magnet save throws my ball down the drain every time, except that one time it threw it up back into play and it was awesome. Is it supposed to go in drain or back into play or is it rule dependant?
While inspecting all plugs before powering up i noticed what looks like hot glue on the majority of plugs under the playfield sealing them into place. What's up with that? What if something needs to be replaced?
And lastly, awesome job with this game. It seems really fun, simple, and challenging at the same time. The sound and graphics are great. I haven't played all The monsters yet, but they all seem unique and fun so far, not your usual light chaser. The machine feels built really well and made with good parts, especially compared to my new sterns(Jurassic and deadpool). Im glad there is a metal ball trough cover to lift up the playfield, instead of the plastic ones stern switched to(i swear they feel like they will break off someday). The art pieces and sculptures in the game look and feel like a nice quality product, not cheaply made plastic.
Congratulations on your newest game Spooky! Your passion for pinball shows through your builds. Looking forward to many more titles from you all! Thank you for the breath of fresh air and for carving your own niche into the realm of pinball manufacturers.
(Btw i love both Jurassic park and deadpool also, but spooky has done a lot of things right with their build that i wish stern would do. And i don't think its just because i have pros.)[quoted image][quoted image][quoted image][quoted image][quoted image]

Quoted from Coyote:

Turns out this was due to a faulty 5/12v power supply. Temporary one in there, and I'm back to playing!

Quoted from Gryszzz:

SpookyLuke
I'm 394 big guy. Do me a big flavor and just make sure mine is all tightened up and in better shape than the the 393 before it.
There's some tubs of Planters cheeseballs riding on this (they're way better I think).
YOU GUYS ARE FUCKING AWESOME!
❤ YA TEAM SPOOKY

Quoted from Veith:

My game arrived yesterday I am extremely upset with the Spooky crew! How dare they send me a game that works perfectly with no adjustments right out of the box. How am I going to bitch about stuff? No Key Lock issues, no rattling, nothing. Man.... I guess I will just play the crap out of it and enjoy?? Thanks Spooky and as many have said, you rock!!

Quoted from BudManPinFan:

Just in time for Halloween #323 is in the house! Well technically it’s in the garage and probably will be until this weekend, too much going on over the next few days. Only issue was a hole in the box and whatever caused it went all the way through the blanket wrapped around it and lightly scratched the back of the back box. Hopefully that’s the extent of it! The carrier wanted me to sign before he would let me open it and I said no way, then pointed out the hole in the box and he let me open it. I cut away some of the blanket and he took a picture and made a note of it on the sheet before I signed it.[quoted image][quoted image][quoted image]

Quoted from Yoreland:

Just got Mine #376. Straight away the ball gets stuck in the crypt lock. What's going on with this??? What is it supposed to be doing? How do I fix this?
Video of the problem below:
https://photos.app.goo.gl/in4EBepADqpefx6E7
Thanks!

Quoted from KingHebes:

If I'm violating something let me know and I can remove this, but I made a price card for my location game using the backglass art, since Spooky doesn't provide one. Feel free to print it out and use it if you want, it's basic but works. I printed at FedEx on glossy card stock and it looks good. You will need to resize this slightly, or just cut off a little extra around the edges. It seems Spooky uses a slightly smaller rule card than Williams.[quoted image]

Quoted from javagrind888:

Wait, what's this? This is new.

Quoted from zacaj:

I get two balls in the shooter lane about 1/20 balls. Seems like either the first ball is bouncing back in or isn't being given enough force to make it all the way out?

Quoted from zacaj:

Mine is never kicking one out and then a second, it's always failing to get the first one out, and then kicking two at once. Could be an issue though if it's possible for a ball to not make it out but also not trigger the jam opto?

Quoted from Halfwasted:

Is this launching two balls in the shooter and game resets common with this game now.
I have one ordered and all this is worrying.

Quoted from scottieIA:

This is my first day with ACNC. I installed a knocker, shaker, put the disk in on the magna save. I also installed the art blades but I already tore them moving the playfield . Anyhow I tested the shaker in the menu and it don't work, nor does any of the coils. But it plays fine and I got the knocker to fire on extra ball and replay (shaker still don't work). I'll keep working on it but I'm open to any suggestions on why the coils don't fire on the test menu and getting the shaker to work. I'm at 1.1 code.