I had previously posted this photo comparing the ACNC coat to the RZ coat. Thought they'd be the same, but the one on ACNC is MUCH nicer looking (left in the photo is ACNC). It's a subjective thing, but I do prefer this over the blue option.

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Charlie we got your back. Keep fighting the good fight and we can’t wait to meet you and the spooky family and bring 157 home to Milwaukee.

Milwaukee you say

Surely the dude with the bad screw is a Steeler fan... a big welcome to Browns Nation everyone!

Speaking from experience, Spooky customer service is top notch, truly. (Oh and ACNC is a masterpiece)

cavalier88z24 yep next door to Waukesha lol. PM me anytime sir to talk pinball.

I saw a ton of posts and thought some sort of announcement happened.. nope, it's just above-and-beyond customer service. Go team Spooky!

This reminds me of the Iron Maiden LE that shipped without a ball-trough... hard to play the game that way. https://pinside.com/pinball/forum/topic/iron-maiden-le-missing-part Pinball is HARD!

I run a business and firmly believe that 99% of my problems come from 1% of my customers.
Theres just no pleasing some people.

It looks to me like you got overexcited at the unboxing and made a mess all over the glass. Can't say I blame you.

I build automated homes and entertainment systems. I lose a lot of sleep, and I look forward to the day I retire and open a pinball arcade.

I'm so busy right now that my ACNC has been sitting in its box at a friend's all week, and I've only today gotten it delivered to my work. I won't have a chance to get it home till mid next week!

Just going over my machine and it seems to be missing a few little parts, could someone please confirm this for me please, the arch over the right ramp is missing a screw, the bracket on the arch that the screw goes through is about 8mm up, is there also meant to be a spacer between to bracket and where it screws to? Please see photos, also in the other photos it seems to be missing a steel spacer, is this correct?

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Just a screw no spacer. Email me at [email protected] and we will get you a screw in the mail right away! Ill add a lock washer prevent it from happening again.

Thanks very much for your quick reply, I will send you and email with photos and mention a few other things as well.
cheers
Trevor

Received my butter ACNC and it is truly a masterpiece... the code is amazing, game is beautiful, a few out of box issues handled lightning fast by Spooky, can't get enough of it! Here is my customer service / fellow owner question: how do you get this out of your head for daily activities?
I can’t get a girl
'Cause I ain't got a car
I can't get a car
'Cause I ain't got a job
I can't get a job
'Cause I ain't got a car
So I'm looking for a girl with a job and a car

May need therapy

Probably gonna be a while for me I'm high 300's but, can't wait. Congrats on the new pin! If you get a chance post some pics of the machine

It's getting some code work now (little more complex than any topper we've done before).

I KNOW I need therapy! And that's some genius level thinking in those lyrics... feels like my entire thought chain in 1984.

Spooky customer service has always been top notch. I have only had minor issues but get them resolved with lightning fast responses

I went with the hammered Gray armor as well and I think it looks great. Looks like it belongs on the outside of a castle

#286 butter arrived yesterday, but I just closed a new house. So painfully, I won't be unboxing until tomorrow or Sunday. I'll post some pics and a lot of nit-picky comments about the coin door latch being out of adjustment and how it makes the game unplayable.

So ... I was not really excited about ACNC when it was announced and subsequent gameplay videos of it didn't really change my opinion. I waited in line and got a short game in on it at this year's NW Show, but really couldn't hear it very well and walked away thinking "meh".

Consequently, it has not even made my top 15 wishlist. Until this past week that is. I finally got a chance to put in a bunch of lunchtime games over the past week at my favorite local pinball bar, and ... HOLY CRAP this game is SO COOL! I love the artwork, the screen graphics, the lighting, the audio, the code, the gameplay, and just the whole damn vibe it exudes! Spooky has really produced a fantastic game! Now I'm wondering how I could have missed this for so long? I guess there's just no substitute for getting actual time in on a game in a decent environment.

Long story not as long, I spoke to Kayte on the phone this morning and my deposit for #435 is now in! Looking forward to playing this baby at home in early 2020!

#200 home safe and sound! Beautiful game and fun to play. Need to learn the rules now. Thankfully my door latch was pristine so I was able to play

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Congrats, good thing the coin door was ok. It would of been terrible to have to send it back over a bad latch.

That is music to my ears as I'm waiting for butter #290. Shouldn't be much longer now!

Oh man I am loving this game! Yeah the shots are a little tight, but I love that. Makes me play better and make better choices, less luck and more skill. Spooky really knocked this one out of the park!

Not sure how to break this to you... but the volume control sticker inside your coin door is just a little crooked. I don't think your game is playable

Nice - congrats! That is a fabulous pic of the game too - really rich looking colors!

LOL

Anyone have a link to a good rule sheet or video walk through?

Some pics from the Alice Cooper Launch Party we held tonight at my apartment in Auckland City.

50+ people showed up ... the competition ran till after 1 in the morning.

10 games at my apartment, including AMH and RZ.

rd

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Congrats! You won't be sorry. Such a unique game. And it is still evolving.

Nice place - looks like fun. Would love to make it to NZ sometime.

What great mods, Medisinyl. Rgb looks great with the crypt. Crypt goes great with Crypt multiball and cold ethyl. The secret passage sign is great for the newbies playing.

Can't wait to see what's next from Medisinyl. Buy with confidence. Overall great guy.
Magucchiz
Full playfield shots are with camera right in front of my face. To see if the crypt blocked anything. Look to be all good unless you are really short.

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I just want everyone at spooky to know I really love this game. It is beautiful and I’m having a blast playing it. The music and theme integration are spot on. Y’all are awesome and I appreciate the attention to detail and hard work to produce these games. Anyone on the fence better jump and grab a game before they are gone!

Charlie posted this a few weeks ago , I think it is a pretty good rundown of rules and features .

https://www.thisweekinpinball.com/alice-coopers-nightmare-castle-deep-dive-in-depth-overview-of-the-machine-features-rules-and-code/

Awesome! That Alice figure with the extra skull pile ties in perfectly there. May have to grab one for myself.

Thank you for the positive feedback

More plans ahead to be revealed when ready

Is there any way to adjust how the balls are ejected from the trough? It often takes my game two or three tries before a ball enters the plunger lane.

Hey y’all! Super pumped to have 148 as of yesterday. I’ve noticed a small ball search issue when there is one ball locked in Frankenstein. Is this a known issue?

Also, anyone getting stuck balls between the plastic and rubber to the left of the Dracula target?

Edit: two small questions to add while I dial everything in.

I seem to get a lot of spinner rejects. Am I just not shooting it cleanly?

A significant amount of time the plunge will feed to the left sling. The game level. Any tips?

Have a look at how the balls are coming up ... I’ll often video things like this in slo-mo on my iPhone.

Like the old BW pins, maybe a simple bend of the top of the trough eject will fix it ... or a tweak of the coil bracket if it isn’t hitting the ball square.

rd

Had my first “good” game. Loving it so far!

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Finally #286 is setup and playing! Had some friends over to help setup pins in my new house last night. Setup and game play on the Nightmare Castle went as smooth as any pinball setup could, and man does that butter cab pop the great art package! The coindoor latch is even pristine! Just my humble (possibly biased opinion), but I think the Spooky team did something really special with ACNC! The small run nature of the company definitely makes sense after seeing the care they put into their games. I've seen a lot of posts about adjusting flipper power, kickout power etc, but I didn't touch one thing. Just set it to 6.5 and played. One friend noted the left sling needed some slight adjustment, but other than that it played perfectly out of the box. The lockdown bar feels a little loose, but I'm sure a little adjustment will get it snugged up. All in all, I can't say enough how impressed I am with this game! Can't wait to see the next offering from Spooky!

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The intensity of the inks in that butter cabinet artwork looks fantastic!

There were a few moments after telling Joe at PinballStar I wanted it that I thought, "that might have been a mistake." But after seeing it in person, I can say it definitely was worth it for me. The pictures really can't even do it justice. It is amazing! I keep going downstairs just to ogle it haha

On another note, I've been playing non-stop and the game play is amazing. The rules are pretty straight forward, but really challenging. I can't say enough how much I love the layout. Yes, it's super tough and there are moments where everyone will play it and go "jeez I suck" (I had some great players over Saturday to check it out, and one friend who is really good was pretty frustrated). But my girlfriend who hasn't been playing much is already finding orbits and starting the monster multiball after just a few games. All in all, I think Charlie knocked it out of the park with the design!

Best artwork on a pin/cab by far, imo.

Just received notice about #249 and adding on my options. I'm planning on the blue powder coat and RGB speaker lights for sure. Just wondering a few things as far as the plastic protectors... where are these located on the game? Would there be an alternate aftermarket version that is more fluorescent or are these particular plastics located somewhere else on the game? Also, I'm trying to decide between the mirror and the decals sides.
Opinions/recommendations?......

At #250, I'm giddy as hell hearing you got notice! Congrats! I'm also going blue PC with RGB. Pinball Life sells an alternative fluorescent green set on their site. I got both just in case I didn't like the look of one or the other and they are pretty cheap. I'm going with decals as i prefer the ambiance over a little extra light.

https://www.pinballlife.com/mm5/merchant.mvc?Screen=PROD&Product_Code=PBL-300-0122-00

I prefer the monster decals (usually a fan of mirror blades). Also like clear plastic protectors as I’m not a fan of changing the lighting color a whole lot. The other thing I like are the target decals they have available.

Not sure if coin door latch pictures will become a thing, but I'm liking every post which contains one.

I'm assuming you didn't go with Nitro and bought direct from the factory. I am considering this as well. Do you have any concerns about not using a distributor?

What is the benefit of using a distributor? I never really understood why Spooky even has any distributors. I prefer to buy direct from them and put more money in their pockets. They are easy to communicate with and provide great support. Not sure what a distributor adds, except taking part of the profits away from Spooky.

What WackyBrakke said. No concerns and I wanted to support Spooky as much as possible financially.

Can the game be ordered with glow in the dark rubber rings?

I got my email today to customize my game too. I am number 219...