Quoted from mthirkell:
even if it would make him feel better.
I'm trying to make you feel better, and apparently getting nowhere while being attacked over and over privately and publicly. Turns out, I'm human.
I'm incredibly sorry the coin door maker made a mistake on 1 screw and we didn't catch it. Please allow me to offer you a full refund of your game purchase... box it up and I will contact your distributor to make arrangements to return it.