I just have one comlpaint/concern about my Aerosmith Pro. My toybox has no problem opening and closing throughout the startup of the game, along with any tests....but around 50% of the time when I go to start toybox multi-ball the lid tries to open and ends up not opening....then a good 7-10 seconds (or more) later the lid opens and dumps the ball. This makes the ball saves impossible and shortening the length of the multi-ball. I've checked all connections and my software is up to date. At this point I'm rolling with it hoping that over the next month or so it'll work itself out. Otherwise I'll be giving Stern a call : )

Anyone?

I’ll give them a call first thing tomorrow morning and see what they can work out with me. I juts purchased it new in box : )

I'm calling Stern tomorrow morning at 11:00 Eastern time to see what they say. I'll keep everyone informed on here as soon as I get off the phone with them. I need my multi-ball!!! " Shoot the scoop and add a ball" : )

I spoke with Chas at Stern just now about the toybox multiball failing to start.....toybox gets loaded up, lid goes to open, lid closes (without opening up and dropping multiball), then 7-10 seconds later the multiball drops (wasting anytime for ball save, inherently causing multiball to be shortened drastically). He didn't have an answer for the problem but was going to speak with John, the developer of the game, and call me back.

We did go into the Aerosmith Game-Specific Tests, Toy Box Motor Tests (37/36). I manually opened the toy box to make sure that the motor was working to raise and lower the mech inside the toybox to dump the balls and it was just fine.

So basically I don't have an answer yet, I'm still waiting for them to call me back. Like I mentioned, this was a BNIB game that I got from The Pinball Company around/less than two weeks ago. The Pinball Company referred me to 1-800-KICKERS for tech support.

This is a screenshot of the video I took and sent to Stern and The Pinbal Company. The Toybox reaches its max height here and then closes. 50% of the time.......

I’ll keep this thread updated with my solution from Stern.

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Tried that a few times in college. Haha.

Yea!!!! I’m still playing some pin. Ac/dc and The Shadow : )

I’m all good. I’ve got no worries about Stern hooking it up, it’s just a bummer.

Niiiiiice! Thanks!!!

got an email from Chas, he's going to be sending a replacement plunger cap to help with the issue I have. Hopefully it works. Total bummer though, NIB less than two weeks old.....I'm trying to crush the Grand Champion score! I need my multi-ball ; )

Here's a couple videos on youtube I made earlier today. I assume its the same issue a lot of you are having as well?

https://www.youtube.com/channel/UC-Ko9Jo4FJfR8VlfzV5P4Jg

For sure. As soon as I get it from Stern I’ll post a picture and video.

Just a little update about my information with Nic at The Pinball Company. Great guy to deal with. He has been courtesy copied on all my emails with Stern about my toy box issue. He let me know they will take care of anything that is needed for repairing my machine. I don't think it will be necessary but the fact that he has assured me they would makes me want to do business with them again in the near future.

Well, they might have another customer hoping on the wagon. I was planning on ordering a Metallica Monsters Premium on Monday.....Cointaker has it $800 les than what I was looking at. Can anyone verify how fast they ship? I just might have to "walk that way", haha.

Stern is suppose to be sending me a new plunger cap, maybe that will increase the speed at which the balls get ejected??? I have no clue at this point. I totally think that it could possibly be a code issue as well. I know one thing, I'll find out soon enough. I'll keep you updated on how it plays out.

Dang!!!!! Rascal_H

While I wait for Stern to send me what they think could be causing my toy box issue I'm going to try and update my code, even though it's already up to date. I don't know what else I could possibly do, it's driving me crazy not being able to solve the problem. I'm guessing that I will replace the plunger cap in the toy box like they are recommending and the problem will still exist (just my uneducated opinion) and it's going to end up being a Node issue.....which is what my buddy has been telling me all along. Shall see soon!

This is what I received from Stern today. I don’t have the time to get this installed today but will be tomorrow afternoon. I’ll keep the thread up to date on how it goes down.

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Installed the new plunger stop for toybox lid coil today, haven't had a single issue with the toybox opening for multiball since. Usually 50% of the time I was having failure to open for multiball and this seems to have fixed the problem. If you are having the same issue call Stern, talk to Chas, let them know you need the same part. Below are some pics of the breakdown, part comparison (HUGE DIFFERENCE IN QUALITY IMHO). Thanks for following the thread. Any questions, shoot me a PM.

User Manual 5.36 Toy Box Up Kicker Assembly

I'll let the thread know if I have anymore issues. Cheers : )

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Thanks! I’ve gotta spend a day getting my wife’s name off the Grand Champion!!!!

Hahahaha. That's pretty good. ; )

ISSUE NOT FIXED (haha)

Stern sent me a replacement Shaft Head (part no. 530-5511-01) and I replaced the piece a little over 24 hours ago. Game worked fine for a good dozen or so rounds.

I'm sure Chas loved the four emails I sent in a row....one new video, one of the pictures i did of the install yeterday (see above), one of a washer (which I found out the answer too, yes is is suppose to be bent), and another letting them know that the compression spring which is shown in the diagram was not in the mech at all.

This is the part that was left out of my machine. Compression spring-conical (part no. 266-5020-00)

I'm hoping that it's the spring that is the issue. It's so crazy that it worked fine for a dozen games yesterday and it stopped working today.

New Video:

I wouldn't play a single game until I had the Pro Hearts Mod for Love In An Elevator : )

https://www.pinballlife.com/index.php?p=product&id=4564