Addams Family, The
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Quoted from ReplayRyan:That sucks and I'm sorry to hear it but...who is that we should beware of?
Yes, please inform us.
Also, how much were you charged for this pin?
The concept of "museum quality" means different things to different people. Some (especially non-pinball people) think that it means "still mostly works". Others expect it to be NIB.
If you pay $2K and expect NIB, you are going to be disappointed... but if you paid $6K and got "mostly working", you have a right to be pissed.
Quoted from jake35:also 5 months later is there even CC protection available? Most have time limits for filing disputes.
Which is probably why there were "delays" in getting the machine shipped in the first place.
Odds are the scammer knew that if he delayed long enough, the credit card protection would be beyond the time limit.
If you look at his website, he is still listing this "one of a kind" AF as available for sale. I wonder how many of these he has already sold.
I had to do a charge back on my CC for a poorly done (non-pinball related) service. I had to jump through some hoops to do it, but I did get my money back (though it was only like $1200, not $13K).
Quoted from Markharris2000:OP... be careful! The credit card company will TELL you what to do and they will likely need you to ship the unit back to seller to regardless of his current situation or finances or hardships or COVID whatever. The Visa or Mastercard merchant agreement is very specific in the remedies they will seek from the seller, but for YOU, the buyer, you are protected by YOUR agreement that you signed when applying for the credit card originally. In a nutshell, your contract agreement signed by you when you got your credit card says: if you receive goods or services that are materially different than what you contracted for, their buyer protection kicks in. That said, the CC will tell you what they need you to do to complete your obligation in this dispute.
(I've been through more than 2 dozen disputes vith VISA for all kinds of goods and services, and the credit card company ALWAYS makes it right AS LONG AS you do your part of what they ask. They will likely want proof that you shipped it back to him).
I suspect that the reason he shipped it to HEP is to get an "outside expert" evaluation for the CC company.
In my one CC dispute, I had to do that. They wanted an evaluation to see that the service I received was "below industry standard". I got a letter from a secondary provider which said basically "Yes, we would never provide service that looks like this and would not expect a customer to be satisfied with it."
Once the CC got that statement, they credited me the full amount.
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Vancouver, BC
Livermore, CA