(Topic ID: 195459)

AC/DC This Game Has A Hardware/Software Mismatch


By reynolds531

1 year ago



Topic Stats

  • 10 posts
  • 7 Pinsiders participating
  • Latest reply 1 year ago by busa32927
  • No one calls this topic a favorite

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#1 1 year ago

I have an AC/DC bought NIB that I have had for a few years. Up until today, no problems. I have not played it much recently. Today, I fired it up and in the middle of a game (She Shook Me All Night Long) the play stopped and I got a message stating "This Game Has A Hardware/Software Mismatch Please Contact Stern Pinball". I tried a couple of reboots, waiting a few minutes before restarting and still the same message. Anybody have any ideas on what I should do? I sent an email to Stern Technical and have not heard back from them.

#2 1 year ago
Quoted from reynolds531:

I have an AC/DC bought NIB that I have had for a few years. Up until today, no problems. I have not played it much recently. Today, I fired it up and in the middle of a game (She Shook Me All Night Long) the play stopped and I got a message stating "This Game Has A Hardware/Software Mismatch Please Contact Stern Pinball". I tried a couple of reboots, waiting a few minutes before restarting and still the same message. Anybody have any ideas on what I should do? I sent an email to Stern Technical and have not heard back from them.

Maybe be a little bit more patient and wait for a response from Stern?

#3 1 year ago

I'd download and reflash the code.

#4 1 year ago

I had a similar issue on my ACDC and it was due to a damaged power cable for my PMD LCD mod. New cable fixed it. Maybe one of your cables is stressed or not seated properly?

#5 1 year ago

I have never received a reply from stern ever on any email I have sent them . They suck for emails .

#6 1 year ago
Quoted from reynolds531:

I have an AC/DC bought NIB that I have had for a few years. Up until today, no problems. I have not played it much recently. Today, I fired it up and in the middle of a game (She Shook Me All Night Long) the play stopped and I got a message stating "This Game Has A Hardware/Software Mismatch Please Contact Stern Pinball". I tried a couple of reboots, waiting a few minutes before restarting and still the same message. Anybody have any ideas on what I should do? I sent an email to Stern Technical and have not heard back from them.

check all the connections in the head. Including the ribbon cables. I find this tends to be the issue when that comes up

JJ

#7 1 year ago
Quoted from Gexchange:

check all the connections in the head. Including the ribbon cables. I find this tends to be the issue when that comes up
JJ

I did reseat the connections and ribbon cables in the back box. I am still getting the mismatch message on the DMD. Stern did send me an email this morning with the same advice. Any one have any other ideas?

#8 1 year ago

Did you re load the software? One other thing to try.. Ive seen that problem when a funky plug or wiring is being used.. Just try to pull power from a different circuit to be sure. It's unlikely but Ive seen it twice. Once on my floor once in customers home. Customers, home there was a large Chest freezer also on the circut.. and when it would kick on it would anger the pinball gods and cause that message to come up. they plugged it into a different power outlet and problem went away

2 weeks later
#9 1 year ago

What did this end up being?

#10 1 year ago

why did you just call stern. the wait time would be less than waiting for an email reply.

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