Thanks everyone. Some of the ideas I have tried. Others, I will try this weekend. I have tried calling Stern but I have trouble getting them to answer their phone. I just keep hearing how valuable a customer I am and to please leave a message. It's frustrating. I am handicapped and I can't get to my machine in the basement at the snap of a finger, so if I do leave a message, chances are I won't be standing next to my game when & if they ever call back. I'm tired of wanting to play my machine, but having to fix it first. I went through "Hell" to get it as it was my Disability Retirement/Birthday gift from my wife. Now all I hear is how we spent that much money for something that doesn't even work. I'm just about ready to sell it and buy a game that works. I hear the "Hobbit" is looking interesting. Anyone know of someone looking for a Premium that's hardly used. Never left my basement. Looks pretty nice. Here's a picture of my baby. Enjoy.IMG_20150219_170756_763.jpg

UPDATE: Thanks for the great advice everyone. I have figured out the problem and solved the issue. Everything is working as it should so it looks like I won't have to sell it after all. I did get some nice offers though. People must really like this title because they are willing to give a lot for it, amazing. It's been out a few years now and it's worth more now than when it was NIB!
The culprit was a lane switch on the right side. It was stuck closed so the game thought there was already an active ball on the playfield and it was automatically kicking the ball onto the playfield. That also explains why I was getting points generated without the ball activating any switches. I adjusted the switch so that it is only activated when the balls rolls over it and all is good again. Thanks for the advice..... Later.... BigB