now you tell me after I just bought the star trek one off you! lol!

my ball is sticking on the inlane as well, will have to adjust window a bit too. just put a 1/4" size smaller rubber on it, it'll clear inlane just fine. or adjust pitch of machine a little higher in back will help.

anybody get contacted for their luci ve from cointaker yet?

Thanks for the tip. Stern tech support said they were adjustable but I haven't checked.

Are we ruling out the possibility that our balls are too big?

I'm anxiously awaiting contact.

I talked to Melissa today and she told me they were going to ship tomorrow. Fingers crossed...

I was surprised that the luci vault had the Sam boards in it instead of the new spike system. I was very excited about it actually. Anyone know why?

I believe Stern has said in the past that vault editions would have the same board set as the original game.

LTG : )

Until they don't, in LotR vault.

Some are definitely better than others.

I think a lot of the "Pinside" distros keep little to no inventory. I'm guessing what I think is obvious... it takes a massive line of credit or tons of working capital to hold inventory.

Maybe they get your order, wait for a dozen more, then place their order w/Stern & then wait for production?

When I went to buy my Aerosmith no one had em in stock & they wanted me to mail a check or wire funds. Lol, 1987 shit right there.

Ended up going w/GRG.

They keep a shitload of stock.
They have techs to handle issues.
They show your shipping ETA on the order page.

Most of all... they have the Luci's you guys are waiting for.

Do pinheads really need $350 that bad? To wait weeks, months, etc?

Life is short. I prefer to buy a game while taking a shit, using my CC for security, rewards & ease of use + seeing it arrive 4 days later.

Not a peep. But waiting patiently because I ordered so late in the game.

Just posted - ACDC Luci out of the box adjustments video.
Check out what RustyLizard needed to adjust when he recently set one up.

https://pinside.com/pinball/forum/topic/pinball-mayhem-youtube-channel-thread/page/2#post-4310701

Let us know what you think of the video
Jeremy & the Pinball Mayhem crew.

It wouldn't have made economic sense for them to redesign the logic operation of the game to fit the newer boards. They already had the parts and plans for the game as it was released and built in 2014.

It's been over a week since I submitted a warranty claim to Stern and I haven't heard back from them.
Anyone have any warranty advice to offer?

Follow up with a phone call to chas, but sometimes it takes time, especially if it's not a small part like a coil or something.

Thanks. I will call again. Seems like the window is getting tight with only a 60 day warranty. Good think I bought it with a CC and have consumer protections there

Hope it doesn't come to that though.

What issue are you having? In practice, Stern often covers stuff that's "their fault" much longer than 60 days.

Crack in underside of mini playfield (not the ball side the underside that holds the ball eject and flippers) ; Dent and rub wear on seaper panel cover, chip in coin door... i posted pictures.

Ah, I remember that one. That'll be a tough sell for warranty. Definitely post if they do anything for you. All of those except the speaker panel part I would put in the "fix yourself" category. Very minor for pinball machines relatively speaking.

Stern probably will not replace your mini playfield directly because it's too expensive of an item. You need to go through your distributor for that. I had to go through my distributor for a bad CPU on my SWLE.

Rob

I don't know about that. There is a structural defect in the wood (it wasn't meant to be manufacutred with that defect).
Don't know I can go chop down a tree... mill it, cut it, shape it, sand it, and install it on the game =)
I'd have an easier time paining over the scuff on the speaker panel and putting bondo on the dent.

There shouldn't be any "fix yourself" items on a NIB item. Adjustments sure... "fixes" no. That's why they made bank cards with consumer protection

Oh and I also noticed a chip in the translite now too! shm

But Bad CPU is a legit problem. Small crack on the backside bottom of a miniPF from an overtightened screw is 5 minutes with wood glue to fix and will never be a problem again. I can't see Stern OR the dist replacing it, but would like to know if they DO.

No, someone just tightened that screw too tight. Do that at the edge of any plywood and lots of them will crack. It's really not a big deal, out of sight, doesn't affect gameplay, and dead simple to fix.

Thanks for responding. Good to know there may be recourse with the distributor. It doesn't look like the lower playfield has to be replaced but rather a small piece of wood that hangs off it. Not sure withholding warranty support for something that is deemed expensive would hold up. That's bad ju ju.

Well I'm going to have to go ahead and disagree with you there. The piece of wood is a structural support. And you’ve actually made my point by stating they “overtightened the screw”… that is what you call a manufacturing defect.

Did you read the warranty? None of those issues you have, are covered in Sterns warranty.

The 60 day part refers to the printed circuit boards only.

I didn't know you were the arbiter for all things Stern warranty related.
What you are not factoring in is that they may have to refund the entire amount if the bank card company sides with their consumer

I'm sorry but you don't get to drop off damaged merchandice at someone's doorstep and have the expectation that they will not ask for it to be fixed. You sound like someone who is jaded and may have had a wattanty experiece not go your way.

I only reached out to this site to ask those that have had a slow resposnse from stern warranty how they were able to quicken it. I'm not really asking for your opinion on what you feel is or is not warranty.

Also I guess you have never read a merchant agreement with an bank card company. There are certain things a seller implicitly agrees to by simply accepting Visa payments et. al. That's why ya never pay cash kids

Good luck with that.

Let me know when you get your full refund for the minor imperfections on your game, that the warranty specifically states aren't covered.

Do you think you are the first person to run into these issues? How about looking back to see how Stern has handled these minor issues in the past?

You may not like what you see.

I'm starting to understand why CGC won't warranty 2nd owners in the warranty period. This reads like a nightmare nitpick customer with the extremly minor complaints you have blown up out of proportion. Yikes.

"Do you think you are the first person..." what's that supposed to mean? I could ask the same thing of you. Do you think you are the first person to be wrong about something?

No one said I am looking to have the entire machine refunded although it would be my right to pursue…. If there is a monetary amount as opposed to sending the replacement parts that would be something to consider…
“How about looking back….” LOL no… but back to my original post I was asking people different ways to get in touch with Stern warranty dept.
I must say I never expected negativity when reaching out for such a simple cut and dry issue.

Wowzers “Batman 66”!

Nope sorry this is NIB.... 1st owner here. I think you missed something. What is major and what is minor is in the eye of he who is paying the bill

I've had a few other pins second hand in the past. What pins do you own?

OK now that all the negativity is out of the way I'll repost my original comment/quesiton...

It's been over a week since I submitted a warranty claim to Stern and I haven't heard back from them.
Anyone have any warranty advice to offer? I'd like to get ahold of them sooner rather than later.

chas is overwhelmed. i have waited a month for warranty parts to arrive.
remember they are selling thousands of pins and they have hundreds of issues to resolve and then have to make a ticket to ship parts etc.

Yep...I sent them 2 emails about my death star issue....zero response in 2 weeks....the good news is I fixed it myself so i didnt bother calling

Look at my history here. Too long to list. I've had hundreds of pins, some multiple times, and dozens NIB. Your expectations for NIB are too high.

I don't understand that issue at all....

got the call from cointaker my luci be shipped out today.

Seriously enough bickering. Open a new thread or PM each other. I keep seeing new posts in this thread and get excited to read them. Then I open it and read this garbage.

I agree with you. I'm not sure what Viteland's problem is. Others are giving good advice and I'm going to thank them for that. Kind of suspicious how all the sudden "hundreds" of pinball machines come into the conversation.

My expectation to receive an item that is not damaged is too high LOL you can't make this stuff up folks!

Thanks for the tip!

CANNON ISSUE:
Backside of cannon getting stuck on return. Rubs on right ramp.
What's the best way to adjust the cannon or nearby plastics?

-Thanks!

20180401_133339-1 (resized).jpg

I think I am having the same issue without the "loudness". Back of cannon is rubbing on plastic ramp. Can you give me a pointer on how to remedy? Did they have you adjust the cannon or the ramp? -Thx!!

Usually there's a little play in the ramp holes. I'd loosen the screws holding the ramp and move the ramp as far away as the holes will allow, then re-tighten.

No play. Doesn't look like that is an option. Actually, that is the first think I tired.

If you loosen the screws and/or put a spacer in to raise it a smidge, will the cannon go UNDER the lip of the ramp? It looks like it's almost able to do that now.

Unknown, would be close at best. Thanks for the advice but I am going to wait to hear from Pinitration who seems to have the same issue. Shaving the ramp itself may be the best LT fix.

The good part about these problems that occur on multiple machines is that solutions may be more readily available. Would like to see more effort by the mfg. to improve tolerances and necessary adjustments.

Your machine, but I would put actually cutting the ramp at dead last in the list of potential actions. It's likely just an assembly error on yours because everyone isn't having this problem. That means it can be fixed without something as drastic as cutting to make it work right.