Yeah, it gets old hearing people bash on 'retailers' or 'brick & mortar' shops - just because they have some overhead. Sure, you can almost always find a better deal if you look around hard enough. However, some folks (myself included) feel that any extra $$'s spent at a 'brick & mortar' retailer are well worth the extra customer service received. In Houston, we have www.joystixgames.com and I've bought a few pins from them. Were they the cheapest I could have found? Probably not. But, I was more than happy to spend a few $$'s more to be able to stop in, and actually play it before buying. Also, Joystix (and I'm guessing Gexchange as well) provides a warranty, in-home service, cheap delivery, and will buy the pin back as trade in should I ever want to change up the rotation. I've purchased four (and sold two back)...and I highly recommend 'em.