Canberra
The bottom line is you are buying a product; however the product you are buying is incomplete if the code has bugs in.
Would you buy an incomplete car?
Why should a pinball machine be any different
(Topic ID: 144776)
Linked Games
Ghostbusters (Pro)
Stern, 2016-
Iron Man
Stern, 2010
-
KISS (Pro)
Stern, 2015
-
Star Trek (LE)
Stern, 2013
-
Star Trek (Premium)
Stern, 2013
-
The Avengers (LE)
Stern, 2012
-
The Avengers (Premium)
Stern, 2012
-
Transformers (LE)
Stern, 2011
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3 weeks later
Quoted from Chambahz:you guys are the absolute worst part of pinball in my opinion.
We have (or maybe more like "had") an opportunity to get info/feedback from the only real pinball company in existence.
No disrespect meant to JJP, Spooky, or Heighway -but currently Stern is by far the only producer of multiple titles each year.
We may not agree or appreciate how they do things all the time, but having Jared here at least opened the door to discussion, feedback, and most importantly: future opportunities for improved communication.
Jared did a great job in my opinion of explaining Sterns stance on things like the importance of deep code at time of release. Pinsiders hate not having complete code from the get-go. Stern feels that's it's more important to keep the factory lines working, and that in time, code is improved. It was suggested that if code is most important to you, as a buyer, then you can sit back and wait for games to be finished.
Pinsiders who didn't like that answer whined about being offended, being unappreciated.
So Stern can't win because a bunch of middle-aged internet tough-guys would rather buy up new releases and then complain about them, than to actually make rational purchases, like vault editions, or games that have had time to have completed code.
I know this post won't win me any popularity with any of you and I dont care. The truth is, you've helped reduce this website to useless posts with hateful commentary -with the exception being some extremely helpful repair threads thrown in.
Nice work fellas, you finally won.
What about the buying public who bought their machines in good faith under the promise of an advertising blurb.
The product they received did not match what was advertised; if the model that you bought is popular then you might get code updates however if it is not then you are stuck with a substandard product.
All very well to keep the production line moving as long as you take care of the after sales side of the equation.
People are complaining because the after sales side of things are not up to scratch (Code updates etc).
For example Kiss Limited Edition (8,795) USD; then don't expect the consumers to accept a shoddy product/after sales service.
All very well for a company to use the internet to promote the product they are selling; however they should also listen to the customers who previously bought the product and have justified concerns.
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Nashville, TN
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