(Topic ID: 277491)

A quick shout out to Spooky Pinball’s customer support


By Krupps4

2 days ago



Topic Stats

  • 3 posts
  • 3 Pinsiders participating
  • Latest reply 2 days ago by calprog
  • No one calls this topic a favorite

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    #1 2 days ago

    I emailed Spooky Pinball’s customer support this morning at 7:49 AM (Central Time) and got a response back at 7:53 AM (Central Time). For the cynical crowd, it was the same day and just 4 minutes later. I don’t know what to say other than I am so impressed. I don’t think I’ve ever received customer service like that in the pinball industry or otherwise. I just felt like they deserved some recognition. Nice work guys. You’ve got a fan and loyal customer for life

    #2 2 days ago

    There are a ton of threads like this one. The advantage you’ll get with a boutique company is direct, real time customer service.

    I’ve owned two Spooky games and absolutely recommend them. Quick resolutions to problems and a commitment to making things right. Charlie cares about his company and genuinely loves pinball.

    When you buy a Stern, you’re buying a product. When you buy a Spooky, you’re part of a tribe.

    #3 2 days ago

    They are a great group of people. Responsive for sure. Unfortunately I cannot say the same for the others. Glad to be a supporter of such a fine company!

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