(Topic ID: 277491)

A quick shout out to Spooky Pinball’s customer support

By Krupps4

2 days ago

Topic Stats

  • 3 posts
  • 3 Pinsiders participating
  • Latest reply 2 days ago by calprog
  • No one calls this topic a favorite


Linked Games

No games have been linked to this topic.

    #1 2 days ago

    I emailed Spooky Pinball’s customer support this morning at 7:49 AM (Central Time) and got a response back at 7:53 AM (Central Time). For the cynical crowd, it was the same day and just 4 minutes later. I don’t know what to say other than I am so impressed. I don’t think I’ve ever received customer service like that in the pinball industry or otherwise. I just felt like they deserved some recognition. Nice work guys. You’ve got a fan and loyal customer for life

    #2 2 days ago

    There are a ton of threads like this one. The advantage you’ll get with a boutique company is direct, real time customer service.

    I’ve owned two Spooky games and absolutely recommend them. Quick resolutions to problems and a commitment to making things right. Charlie cares about his company and genuinely loves pinball.

    When you buy a Stern, you’re buying a product. When you buy a Spooky, you’re part of a tribe.

    #3 2 days ago

    They are a great group of people. Responsive for sure. Unfortunately I cannot say the same for the others. Glad to be a supporter of such a fine company!

    Promoted items from the Pinside Marketplace
    From: $ 35.00
    Playfield - Toys/Add-ons
    Back Alley Creations
    $ 999.00
    Flipper Parts
    $ 14.95
    $ 200.00
    Lighting - Interactive
    Professor Pinball
    $ 199.95
    Cabinet - Toppers
    From: $ 99.99
    Cabinet - Other
    Lighted Pinball Mods
    From: $ 42.00
    Cabinet - Shooter Rods
    ModFather Pinball Mods
    $ 20.00
    Playfield - Decals
    DevilsMuse Arcade
    $ 35.00
    Cabinet - Decals
    Pinball Haus
    $ 71.99
    Lighting - Interactive
    Lee's Parts
    $ 22.00
    Cabinet - Sound/Speakers
    ModFather Pinball Mods
    $ 5,899.00
    Pinball Machine
    Operation Pinball
    $ 20.00
    Various Novelties
    GC Pinball
    $ 42.00
    Playfield - Toys/Add-ons
    ModFather Pinball Mods
    $ 48.00
    Cabinet - Other
    ModFather Pinball Mods
    $ 7.00
    Playfield - Toys/Add-ons
    ModFather Pinball Mods
    $ 3.00
    Various Other Swag
    Project Pinball Charity
    $ 79.99
    Playfield - Toys/Add-ons
    Lighted Pinball Mods
    From: $ 99.99
    Cabinet - Other
    Lighted Pinball Mods
    $ 66.95
    Cabinet - Shooter Rods
    Super Skill Shot Shop
    $ 1,000.00
    Pinball Playfields
    $ 30.00
    $ 24.99
    Lighting - Led
    Lee's Parts
    $ 19.95
    Playfield - Toys/Add-ons

    Hey there! Got a moment?

    Great to see you're enjoying Pinside! Did you know Pinside is able to run thanks to donations from our visitors? Please donate to Pinside, support the site and get anext to your username to show for it! Donate to Pinside