If they recently opened I’d mention that in the review.
Maybe they are still in the process of getting everything together? Sometimes you gotta give a place some slack if they earnestly give a damn and simply haven’t figured out a solid plan yet.
Was that the actual operator’s ‘tude or just a part-time attendant?
Otherwise, well, just gotta call it like it is. Of course, no public all you can play venue is going to mirror a diaper-polished, obsessively waxed home collection with total yearly play counts below 300... but only a maniac would expect that.