Quoted from timlah79:

Thank you but ugh. It IS dropping deep enough. I already mentioned that and that the post itself when dropped to it's lowest position is not a factor. Also I mentioned that the overall pitch makes no difference. They key in my post is that, given the mold of the plastic arm, the ball HAS to be somewhat lifted once the button is pressed in order to get it into the position where it can drop from the rest of the arm. I thought my last reply and multiple videos made that clear. At this point I need someone to take a video of their working machine, during gameplay and test just as I did in those videos I posted. I don't see any other way to figure this out since DP support seems to have no clue either.
Again I'll copy and paste the details that I've tried and noted, just like I did with the flipper issue which is still an issue. I feel like people who are responding aren't actually reading carefully into each step I'm meticulously noting:
I have:
- Gone higher, lower, somewhere in between with the arm.
- Gone slightly forward, slightly backward with its bracket.
- Bent the release post coil bracket forward, backwards, somewhere in between.
- Watched the release post coil in test over and over again. I will say that it does have some forward/backward give in its arm itself (that should be normal right?) but again it always drops and raises to the same heights and never gets stuck on the PF.
- Tried every L/R position of the arm and its inconsistent. I can have it centered in test, ball slowly gets encouraged to drop, try again and it sticks. I will say that it most consistently fails when the arm is in a far L or R position though.
- Increased pitch, decreased pitch of the machine at every step.
- Tried all 6 balls in case it's a ball size issue.
- Wiped off the balls and the plastic arm to make sure there's no gunk or residue.
- Tested to make sure none of the balls are magnetized (perhaps getting stuck to the release post).

Quoted from waldo34:

Anyone else have the pop bumper bowling ball cap coming off mid game? Any suggestions for getting them to stay in place. Thinking hot glue gun might be next.

Quoted from Rensh:

FYI: have holiday from my day job and leaving this Wednesday on a short holiday till next week Friday.
So if a service response takes longer as usual sorry for this. Expect to check mail and forum regular but 1) my wife needs attention to and 2) I will leave my laptop and TBL at home
Ryan air doesn’t accept my TBL as Handluggage

Quoted from gliebig:

My game was having a ton of random freeze ups. Tracked it down to this cable being loose. Wedged something temporary to keep the connection tight just to test it and it's now playing 100%.[quoted image]

Quoted from cpr9999:

How is Rena helping, just curious. Replacement playfield? Or can you drill new holes - enough room?

Quoted from timlah79:

Question for owners: Do you experience issues with the BOWLING letters not being registered as I described below?
Issue Description: At the start of every first game after first powering on, the BOWLING letter shots do not register AT ALL. I can hit the MPF loop tons of times over and over again and the game doesn't honor the shots / letters or 'Let's Go Bowling' skill shot AT ALL (this is 100% consistent each time I power up and play my first game).
Then, by the next ball OR next game, all of a sudden the BOWLING letter shots or 'Let's Go Bowling' skill shot begin to register 100% of the time.
I've already been through the rigmarole of replacing switches + finding no issues in switch test mode. So please don't advise that I need to replace switches again. This has been the case since day one of receiving my TBL. If a physical switch issue was the root cause, the consistency of what I described above wouldn't be the case. It's as if the game needs to "warm up" in order to start registering those shots.
I appreciate any advice on troubleshooting to figure out the actual root cause.

Quoted from Rscontrino:

I seem to be have the common freezing issue. I thought it was resolved when I reseated the Usb cable on the PCB but it came back after 10 games. Now it happens so often even after I reseat the connector the game is not playable. I did notice my PCB looks different than other recently posted photos. Mine seems to have some wires hard wired to the board. Has the design changed and why?
wonder if I should tape the connector the board or perhaps ask for the entire board to replaced? The game is only about a month old.
update : I wedged a small piece of velcro under the connector. the connector is not moving at all now I am pretty confident and the game still freezes. It can freeze anywhere but normally happens after the 3 ball lock dude multimode is started. sometimes you can get through the multiball mode and other times it will freeze with in a min or two of that mode ending.
[quoted image]

Quoted from jyeakley:

My right lock target tends to shift often and it causes the switch to not register some of the time. Any good solutions for this one?