Quoted from timlah79:Answer simply stated: Because it only makes sense to have the benefits of the most up to date hardware.
Long answer: Going from a VGA to a HDMI display sounds like a drastic improvement. Please forgive my ignorance, but why would I need to buy one outright (and I assume an updated ARock board too to support it as well)? If DP makes a significant improvement to a part in new TBL builds (like this one which apparently has a known fault), shouldn't previous build owners be able to at least return the old part in exchange for the new one, free of charge (within some reasonable time period post-purchase of course, like < 1 year)? If not, then at least buy the upgraded part at a discount?
I'm pretty sure this is not the only hardware improvement since my build (March of this year IIRC) so I would like to understand what other improvements have been made since. It would be great if DP would share a hardware change log and notify owners of such changes.
I sent an email to the support alias to ask about all of this so I'll await the reply. I imagine I'm not the only one who would like to know what the expectations are for replacement parts when DP makes hardware improvements, hence why I'm posting these questions here.
Also please don't take these questions as being unappreciative. They are out of curiosity and trying to understand expectations now and moving forward. I am VERY appreciative of the support and parts DP has provided to help fix the other issues I've faced.
OK, thought about this and as follows.
We see several kinds of reasons for other parts:
1) the original part is no longer available. Remember the original design of TBL was 2014 thus not strange that for instance the display has nowadays HDMI and not VGA. A SMALL bonus for HDMI that the interference sensitivity you MAY have with VGA is less. But that was NOT the reason for change in display. So, for sure no warranty here but DP is willing to give a discount (depends on which part etc.) for these kind of parts. LCD display costs list price EUR 695 excl shipping and, for me at least, even after a discount it will never be worth it just to have HDMI and not VGA. Its custom made display which explains the high price. PC not needed as current PC has already HDMI. My TBL has for instance still VGA which works fine.
2) changes to make it easier or faster in production. So nothing to gain or loose here. No warranty reason either
3) as with all products sometimes things are found which can improve (or bulletproof as some might say) the TBL. On this topic DP is willing to give the biggest discount. We are not talking of warranty as nothing is broken, just an improved version. If your TBL works fine no reason to change it. Dont fix which aint broken !
4) sometimes also a different vendor is selected because of delivery time or pricing issues. So, same functionality but might look (a little) different. No warranty issue either as nothing is broken
Because of reason 1 a new PC will be introduced soon, new Linux version (backwards compatible) is also on the test bench.
Ofcourse, broken parts during warranty will be free of charge, its warranty after all. But keyword for warranty is: Broken.
Think this is not different (let alone better) with other manufacturers. Think we/I are quite more responsive as many others. But, we are for sure not perfect
Hope this clarifies DP's position in this. If not, just let me know.