Stern's biggest mistake is not having a rep on forums like this answering questions and keeping us somewhat happy with the work they are doing. Keeping us in the loop on code updates and other developments with quality control etc. If Stern put a little bit more effort in this direction I really think it could pay off big for them. Even pretending to listen to customers thoughts and opinions can create loyalty, and confidence that Stern is doing a great job listening to their customer. I do not get this feeling from Stern. When I spend 10k I want to feel like the company I just spent my money with is listening to me. Hence the reason I will be sticking with older titles and NIB from JJP.
(Topic ID: 200173)
Lubbock, TX
