Quoted from hoby1:That’s what I’m wondering ….. the candle that burns twice as bright lasts half as long.
I’m waiting to see how serviceable and how long term reliability is
Their software is proprietary so if the company folds so does support.
Wanna pull the trigger but I think I’ll wait a year or two to see how things unfold
Support was my number one reason for cancelling my Kickstarter funding. They never clearly stated how was warranty applied, especially with regards to shipping cost
Here's the question I sent to their service department:
"
What is unclear is whether shipment costs are covered when buying through your own webstore, I quote your terms:
" And you may have to burden shipping costs for return, repair, or replacement of product(s) depending on Bambu Lab's aftersales policies in your local area. "
"
and their response
"... we will take it case by case "
Given the weight of the machine, this is a rather vague statement, if I have to pay 200 euros for shipping cost in case of a failure under warranty, I would be really unhappy. And their lack of response is not really encouraging
I really want to jump on the X1C, but seriously, they need to up their country coverage with regards to service (reseller, distributors, etc)