ForceFlow writes:
"The repair station didn't look welcoming for people trying to report a problem--there were no obvious directions visible from 10 feet away that you could leave a note there about a game, and there wasn't usually anyone near by when I checked. Maybe post a big sign that says "report game problems here"? It didn't seem obvious enough to casual players that it was a customer service area, and not a staff-only area.
Maybe add stands at the ends of rows with repair sheets people can fill out? Or tablet kiosks?"
I think we'll do both. We had paper forms last year. Andy does kiosks for some of his clients, so he's confident we can create something along the lines you're thinking. Then we take photos of the main Repair Station and the satellite kiosks and make up some signage to spread around.
I think we won't put the contact info for the game bringer out in public on Not-For-Sale games. We would prefer to have our Tech Team intervene first, and we would prefer to go through the ticket system so that redundant reports are automatically compressed into one problem report. This allows the bringers to be undisturbed except for repair issues where owner intervention is required. The paper handout for game-bringers spells this out. I would like our game-bringers to be able to enjoy a seminar in full and not have smartphones making various noises in the Seminar Room. Or they can play in the tournaments, haggle in the Vendor Hall, swim in the pool, etc., etc. All we ask is that they check to see if there is an "owner call" out for them every 1-2 hours. Bringers who don't have smartphones can check the monitor on the Repair Station. See: we actually have given this a lot of thought, and we have a wish-list of new features.
I plan to review all the game cards to see what annotations the bringers put on there. Sometime before the next show, I'll review all the repair tickets, too. Game bringers can PM me with their suggestions and preferences for how they would like to interact with the software (and the Free Play Registration desk) during the show.
.................David Marston