This is Dok, I am in charge of Medics for the Show. The Show strives to return all games loaned to the Show in the same or in some cases better condition than it was loaned to the Show. We will make every effort to repair or replace damaged parts as a result of Show usage. I am the point of contact for Show related damages. I don’t normally follow Pinside, this my slow response addressing your issue. Please contact me (Dok) @ 425-280-9237. I am located in Arlington and can come out to Marysville most anytime.