Quoted from PanzerFreak:
For $5k to now $15k customers should expect more and for quality to not match but exceed that of Williams games made over 20 years ago.
Any old timer will be more than happy to go on (and on and on and on - that's what old people do) about the many quality issues some Williams games had right out of the box in the 1990s. You realize within a couple weeks of TZs being on location, people were drilling holes in the clock, right? Ever heard of "sticky flipper" syndrome on late 90s flipper opto interupters? How about the terrible drop target and flipper mechs on one of the best selling games of all time, Flash? When was the last time you had to repair a burnt GI circuit on a Stern game? These were cooking on the reg in the 1990s on W/B every game on location. We've had decades now to sort out those issues, so it's easy to forget that NIB games needing attention is a long-standing tradition in pinball.
It's pinball, it happens, just like the numerous issues JJP games have had during the birthing process. Bad light boards, poorly welded ramps, non-working trolls, excessive playfield wear...For $9000 people should expect better, right?