Quoted from statsdoc:

...I drove down there from Nashvillle and spent most of the day with them, fixing the problem, getting their machine dialed in, and showing them how to diagnose and fix future problems. ..

Quoted from statsdoc:

I believe that the numbers you quote are closer to Stern numbers. Since JJP mandates no discounts, the margin is much higher from the numbers I have seen. Regardless, it is all about the stipulations in the distributor contract as far as support that they must provide. We are not privy to those terms. I just believe that you support what you sell, even if it means taking a loss now and then. If the profits from other sales don't make up for those losses, then it is time to terminate the agreement. If Dale has sold 167 WOZs, then the profit would justify his support I would think.
You and I will disagree on the WOZ gameplay as it is my favorite by far. That said, you are an operator, and a damn good one. I respect your opinion.

Quoted from statsdoc:

That is one of the most illogical questions I have seen. So, according to your train of thought, a pinball owner who supports the community should drive 1.5 hours each way and spend a day fixing a pinball problem ... and somehow feel obligated to do this for free. I made no money on the sale and am in a "business" that is not even tangentially related to pinball. I would love to hear your argument on how I should do this for free even though I am not related to the transaction.
I did it as a favor to Jack and he took care of my expenses. My family decided to make a day of it in Chattanooga as it is a great place to visit. I also hate to hear of a newbie in pinball that is struggling and wanted to help. I have no desire to be involved in the pinball industry. There are wonderful people on this site that are helping others. I just wanted to do my small part in supporting the community.
Is that so hard to believe? I'd bet you would do the same if given the opportunity.

Quoted from statsdoc:

I think there was more to it than this, but I can't speak to that issue. Regardless, there was no reason for the customer to be placed in the middle of this, and I saw Jack make every effort to address the issue and solve the problem. I have owned several businesses and would never leave a customer in the lurch regardless of whose responsibility it was. My name was behind my sales, and I was not going to dirty it for something like this; my reputation is worth more than that.

Quoted from Pinchroma:

He can double my pay every day for the next ten years and it still won't be $75 an hour.
And just to be clear most of the people I help are first time buyers and NOT pinheads. I spend hours upon hours on the phone with them to fix even the simplest of problem all the while explaining to them how to troubleshoot in the future because that's what customer service is about.

Quoted from Pinchroma:

I do more than just support for free. I do core development and platform engineering too. FOR FREE. And I'm damn proud of it too. I will continue to do so until such time that it is no longer needed. And then I'll still help on my own personal time. I love what I do and I love pinball. It isn't my source of income so I made a conscious decision to help out a new pinball company that I had no prior dealings or experience with because I saw an opportunity to assist in furthering their amazing product. Who wouldn't want to be part of that? Not many would take a leap of faith like that and invest potentially thousands of hours into something but after meeting Jack and the team it was obvious for me.

Quoted from rockinganker:

My opinion of you just changed completely. Good on ya mate.