I disagree....At any level, selling any product to the pinball community, being involved is not as easy as it seems.
When customers want us to be a "business" We need every duck in a row.

Product: The best possible. Anything Wrong, will be common knowledge. Like rubber necking for an accident, Human behavior shows that if one looks at a restaurant review, with 500 positives, the 6 negatives are what are read most.
Customers, want, expect, and in a social media world share their expectations of perfection.
Yes, the "for the money I spent, I expect XYZ, is always true"

Service: Regardless of the several businesses I own or have been involved in, the service "litmus test" has been the need for not only the most perfect service, but immediate service.
It has always been, "for the money I spent, I expect XYZ in service, is always true"
I am not disagreeing here, I am referring to expectations.

Goodness, I know how hard Alex, Lloyd, Jack and Jen, and their crew work for customer satisfaction.
I have received myself, but if it isnt perfect, or exactly what a customer expects or wants, Public forums take the minority of issues and magnify it.

In the pinball model here, where service is needed here, sometimes, and rightfully so, full on site
service is needed. However, the cost logistics of a national service team are daunting, and too costly for the volume. We are conditioned by our other purchases in life, and often set standards from this to other purchases.

It is as simple as hearing why I cant provide same day shipping "like Amazon".
While I am a preferred Vendor in an impossible Amazon category, Margins are so tight, I cant expense
staff costs, and add that into price and still be competitive.

None of this is an excuse, but more about our expectations as consumers...our experiences, and
what we feel is best.

Did this Op have issues? Sure. Was it handled maybe as best as possible, I guess not. Should it be
(or anything sold today), held to all levels of standards, and when not perfect, create a sense of drama and negativity? Well Yes and no. Only in the sense, that we gravitate to the minority, and the negative.

Personally, I may not agree with all the business practices of JJP, but what I do agree with is the People behind this are people. Jack, Jen, and the whole staff, pour their heart into this project and company. Yes, it is their choice, and it is for money as it is a business. But they do so from their heart, with a passion for their customers.

Id rather share my gratitude for all they have done, then to share the smaller points of errors.
We are all better off with the fact a Pinball company has come into existence to bring us more Toys. Yes, Toys.

Address the Ops issues only.

Since those at JJP are watching this, please allow me at this time again for a Huge Public Thank You, for all you have done, all you will do, and all the Joy your hard work has brought me personally, my family, and all those enjoying WOZ. A round of applause with my personal thanks, and
as I see the Holidays.....The Spirit of Goodwill and all it means to Those at JJP, and all at pinside.
Lets find a way to make this more positive.

All vendors are people too.

(please excuse my soap box, HTT, attitude)

This, I agree.

Perhaps in the future, often because issues are known much later, all the hard work from Lloyd and Alex, the work your staff did, the work individuals have done, could be in a container a bit better then posts.

Just that link alone, might save a great deal of time and angst.

I know I start with a search first for an issue. But for the novice, I one place to look in the
easiest of formats, might be a good idea.

While I dont know you personally, op, and all I know is in this thread, perhaps a solution
to your needs, your customer needs, and JJP, can be reached in private.

Sadly, it really is about your issues, and this spills into the community as a whole.

I am not judging or even implying this is wrong, I am referring to the vertical issues of potential customers for JJP and any work you and your company do.

Its the bandwagon of a witch hunt, when it seems to start, takes the heart out of people.

I would hope all we all want is the same thing.

Finding a way to achieve this for the positive, is more my opinion, and as the other threads going on,
I would hope a better, less, "accident on the side of the road" approach can be taken.

None of us enjoy the traffic, complain about the traffic, but contribute by slowing down and looking ourselves....human nature.

But it is a Beautiful Sunday Everywhere....Kumbaya.....maybe one thread can move into a positive solution... The issues have been shared, the accident has been removed from the highway, (maybe not gone), and I truly hope that this thread can be removed from the "angst" pile from both parties,
so you may find an answer, a solution, and well earned peace and rest for both.....

I know both parties work their asses off, and share the same good values as people.

First person I have used ignore on too.