(Topic ID: 233776)

1313 Mockingbird Lane ~ MUNSTERS Club.


By Monte

9 months ago



Topic Stats

  • 6,249 posts
  • 359 Pinsiders participating
  • Latest reply 10 minutes ago by MK6PIN
  • Topic is favorited by 129 Pinsiders

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#5059 3 months ago

I got my Topper in the mail yesterday. Got it all hooked up with no problems. I flipped the machine on and noticed my Raven doesnt open up, and my machine started acting a little wonky ( kicking two balls out on startup, Dragula activating up to 5 times in rapid succession, flippers stopped working entirely for a moment.) not sure if this is all due to the topper but it was 100% fine before installation.

#5061 3 months ago
Quoted from DeathHimself:

Re-check the connection plugs making sure all pins are properly connected.. Just a thought.

Yeah I did all that. I unhook the topper and everything was normal again. Plugged it in again and everything went haywire. Seems like the topper has some sort of issue. I’m going to take it apart and check for any pinched wires otherwise it looks like I’ll have to send it back to Stern for a replacement.

#5152 85 days ago
Quoted from CTHOMAS1998:

Oh, and also when first started a game, it wouldn't eject a ball at all. Once I turned it off, and restarted the machine, it loaded the balls fine, but Raven still would not work. Inplugged and replugged. Same thing. Contacted my Distributor, he has another and he'll swap with me.

I had all of the same issues and a couple others. Stern is supposed to issue me a call tag to return for another when they are restocked.

1 month later
#5674 35 days ago

Just got UPS Shipping confirmation from Stern that my replacement Topper is on the way. Should have it in hand in a couple days. Just in time because Butch Patrick is doing a personal appearance a few minutes away from me and I’d love to get the topper signed.

#5682 34 days ago

Topper is out for delivery today. Ill try to update tonight once I see everything is working as it should.

#5687 34 days ago

Happy to report that everything is working really well!

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#5688 34 days ago

Here’s a video of the topper in action.

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#5692 34 days ago
Quoted from chuckwurt:

Have to upload to YouTube and post a link.

Yeah, I’m working on it.

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#5696 33 days ago

Ok here’s a link to the topper in action.

#5701 33 days ago
Quoted from 2manypins:

Does it have to be a certain software level for the top of the work correctly?

Yes, you have to have all the latest updates in order for the topper to work correctly. All of the topper effects were added in version 1.0 of the game code.

#5703 33 days ago

Well bad news. I came home and played a couple games and the clock started spinning non stop. I shut the game down and rebooted and as soon as the clock hand advanced the motor kicked on and started spinning non stop again. I really thought all the bugs had been worked out this time but it appears not. I’m very disappointed.

#5727 33 days ago

I contacted the distributor (Hemisphere Amusements) who copied me on an email he sent about my issue to several people at Stern. I’m waiting to hear something back. I just played a little tonight and the clock isn’t constantly rotating anymore. I’m not sure what’s up yet but I will be sure to keep things updated here.

#5728 33 days ago
Quoted from CTHOMAS1998:

Well, I'll tell ya what half the damned problem is, and not only with this topper, but with everything. Give us a DETAILED DESCRIPTION of what the damned thing is supposed to do! That way we can tell if it's working like it's supposed to! FFS, your client base spends a shit ton of money on your product. Tell is what we should expect! And what we should expect as far as playfields are concerned!

AGREED.

#5756 30 days ago

Waiting on my second call tag now. This is beyond unacceptable. Usually companies offer incentives for beta testing products. Charging full price for a half baked product and expecting customers to simply deal with the issues is insane.

#5777 29 days ago
Quoted from highflyer100:

I had the same issue. Reinstalled the game code 1.00.0 and all is well now.

good to know! ill give that a try tonight. the topper is working just not 100% my issues are:

1. the clock doesnt always change with the hour.
2. when the clock spins it will not stop spinning until the machine is shut down fully.

As far as I can tell its functioning ok aside from those things. my point to Stern was that not all of us have the technical know how like MK6PIN to teardown and identify the problem ourselves. We are paying for a new, working, and finished product , not a $425 DIY project. Ill be super excited once all of this is behind us.

#5778 29 days ago

On a lighter note, I was fully excited to do this yesterday...

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#5779 29 days ago
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