User feedback
When ending a MarketPlace listing successfully, Pinsiders can invite user feedback from the other party. Marketplace feedback cannot be removed, but can be responded to by rkstepo.
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Every once in a while, purchasing or selling a pinball machine transcends the business transaction and becomes something much more meaningful and enjoyable. This was my experience with Rich.» Read moreI wanted to buy a pin from Rich but had to start my negotiation by asking him for a big favor. As my wife and I were in the middle of a move, I needed to impose upon Rich to hold onto the machine for me, for about a month, before I could come and pick it up. Rich was as accommodating as he was friendly (BTW, he is great to talk to on the phone).
When I was finally able to make it to Rich's house to pick up the pin, I had the genuine pleasure of meeting one of the nicest people I have ever met in this hobby. Rich's love for this hobby was evident from our first phone call but, in person, his enthusiasm was positively infectious. I really wish that I could have just stayed and hung out with him for a while, just talking pinball. I honestly believe that if we lived closer, Rich and I could be great friends.
As for the pin, it was immaculate and as good or better than described. Rich is honest, a great communicator and truly just a super nice guy.
I really hope that some day I can purchase another pin from Rich and, should that day come, I will make certain that I can arrange to spend more time just hanging out with him.
Rich is a credit to our hobby and deserves my highest recommendation to do business with. This was, overall, a great experience.
Feedback placed with regards to a Marketplace Ad by rkstepo
“This was my first pinball machine purchase. This seller was the absolute best! Walked me thru machine, helped package it for long trip back, helped load it! I could not have asked for a better seller and experience! Highly recommend”
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“Awesome, easy transaction. I will definitely buy again if I see a game coming out of Rich’s collection that’s on my wanted list.”
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“I purchased an EHOH premium from Rich and it was exactly as described in excellent collector quality condition. Rich was very easy to work with and I highly recommend buying a pinball machine from Rich as he represented it accurately and also packed it very well for the shippers which is why it arrived in perfect condition.”
rkstepo responded on 2022-09-23 04:35:42
“Thank you Gordon I appreciate your feedback and it was great working with you on this transaction as well. Gordon is a stand up gentleman and had great communication throughout the whole shipping process. I would not hesitate one bit to do business with Gordon is in the future. Highly recommended!”
“Rich could not have been better! Machine was exactly as described, absolutely immaculate. Very helpful in helping to load it up as well. Would not hesitate to recommend working with him.”
Feedback placed with regards to a Marketplace Ad by rkstepo
“Great seller! Excellent communication and they helped a lot to make sure it was packed right for shipping”
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“Rich is a class act straight-shooter. Easy to work with and great communication. Upfront with no BS. I'd be happy to do another transaction in the future and highly recommend Rich to others. Thank you!!”
Feedback placed with regards to a Marketplace Ad by PinHigh1
“Rich is a hell of a guy with an awesome collection. Not only was this seamless and easy, but we had a great time just talking and even cracking a cold one around pinball. I love the pinball machines themselves, but he is a huge value addition to the pinball community! Thanks Rich!”
rkstepo responded on 2022-03-18 14:49:49
Thanks Rick for the kind words. Had the pleasure of meeting Rick and his son on this transaction and couldn't have gone any better. Rick is a standup guy and lucky to know him now. Had a great time playing some pinball with and his son and can't say enough about them.» Read moreRick is very knowledgeable about the hobby and a great pinball enthusiast.
You can be rest assured if you deal with Rick on any transactions.
Thanks again Rick
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“Very easy process and would absolutely recommend him.”
rkstepo responded on 2022-03-14 04:01:35
“Bob was prompt to respond and easy to do business. Would highly recommend to him to anyone on Pinside.
Thank you again Bob,
Rich”
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“A+ Seller Great communication. Easy transaction. Would buy from again!”
rkstepo responded on 2022-02-12 06:25:27
“Thank you again Joe it was great to meet you. Joe was prompt to respond and easy to work with on the TMNT.
Would definitely do business anytime with Joe.”
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Rich is a amazing sellers. I drove 4.5+ hours to get Halloween. He held the machine and it was exactly what he said. Perfect transaction.» Read moreThe pick up location was very easy to pull into with my trailer. Rich helped me load it up.
I’d buy 10+ machines again from him cause it was so friendly/easy. Rich gave me $150 off for gas. Solid.
We chatted about beautiful Colorado for 15-20 mins, business, and life. At no point did I feel uncomfortable.
Thank you again I’m ready for the next machine!
Go Buffs!
rkstepo responded on 2021-12-10 18:58:57
I enjoyed my time spent with Chris on the sale of my Halloween. He was on time and is a great ambassador for the hobby.» Read moreCommunicated through the whole process very well and was easy to work with the whole time.
I would have no reservation dealing with Chris in the future. Great guy and I'm sure we will do business again.
Rich S
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“Great person to do business with. Highly recommended”
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“I bought a game from Rich. Fast easy communication every step of the way. Love the game thanks again!”
rkstepo responded on 2021-08-22 18:17:06
“Brian was awesome to deal with through the whole transaction.
Very passionate about pinball and very knowledgeable.
Glad to have met him and would do business with him anytime.
Thank you again Brian.”
Had a GREAT experience with this seller. Arrived as described and great communication from start to finish. This seller ROCKS! I will save my BAD / TERRIBLE review for the shipping company for a different string because it in no way reflects on this seller. But for what its worth.. Warning.. never use Beltmann Integrated Logistics in Addison IL. What they wont tell you» Read moreis they will take 2 and a half weeks trying to get 511 miles and after charging me $489.00, and after BEGGING for them to make the last leg for delivery, I had to drive 6 hours to go get my pinball machine at their terminal in St. Louis. Sorry everyone, Venting Over on this string..... Still a GREAT SELLER!!
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“Excellent and easy transaction. This topper was very clean which reflects collectors collection. Rich was very friendly and responsive. I am very excited to do our next deal together. Andrew”
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“Rich was great to buy from. Game was perfect. Hope to buy from him again in the future.”
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“I was two hours late, then drove on his lawn, but rkstepo was still fair, kind, and a pleasure to work with. Recommended without reservation. Thanks!”
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“Rich was fantastic to work with. We got a very clean machine and had an excellent experience sharing a passion for some sweet ass pinball machines!”
rkstepo responded on 2021-02-24 03:21:23
“Ryan is a great guy and was awesome to work with him on a pin transaction. I would have no problem doing business with him anytime.
Great ambassador for the pinball industry.”
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“Rich and his wife are good people. He had excellent communication, game was as described and he even helped me loaded it in my truck. I would definitely do business with him again.”
rkstepo responded on 2020-09-22 04:44:49
“Thank you for the kind words. It was a pleasure meeting you and your wife as well. Jeremy is a great guy and I would definitely do business with him anytime. Great at communicating and was on time as scheduled. I'm newer to this hobby and everyday amazed at the awesome people I've met and spoken to in reference to the game.”
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Pinsider WillM wrote about a Marketplace experience May 17th, 2023.
Excellent seller - great communication throughout the process. My 1st experience in buying a ship-to-me from an individual seller. Immediately eased concerns as he has previously shipped well over a dozen pins to buyers nationwide. Recommended a shipper and we were rollin'!» Read moreHe took great care in prepping the pin, worked closely with my shipper, even tipped the guys that came to pickup. If I had to do it again I wouldn't hesitate a second to buy from Richard.
rkstepo responded on 2023-05-19 19:20:37
“Will was great to deal with through the whole transaction. Responded fast and was available for phone conversations or text. I would not hesitate one bit doing business with him in the future. Very passionate about the hobby and very knowledgeable.
Thanks again Will,
Rich”
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