Feedback represents a Pinsiders reputation for doing business (selling games, parts, trading etc) with other Pinsiders.
The feedback score is made up of the feedback ratings left by those who have dealt with that Pinsider.
24 Pinsiders have left feedback about GotPinball.
“Randy and Andy are great guys you can trust and count on for a pleasurable buying experience. They had my pin wrapped (great packing) and shipped off within a half day. The pin was as beautiful as stated. Knowledgeable and great to chat with. Hope to deal with again.
GotPinball responded on 2019-10-18 00:06:14
“When we first spoke about the game you said you hoped it was as nice as we told you it was. I am glad that you are pleased with it. It is a real beauty. Thank you again for your business!”
These guys really are top notch! I asked for info re: a used Ghostbusters Pro and in less than 24 hrs, it was on a truck headed to my front door. Delivery and setup was a breeze, but after a few plays, something wasn't quite right. Some components went out and I thought I was basically up a creek. Randy reached out to see» Read morehow things were going, so I went ahead and let him know what had happened and what I needed. He got me the parts I needed and I am happy to say my first pin is a sight to behold. I don't see any reason to trust anyone else! Thanks guys for helping make the decision to get into pinball one of the easiest decisions ever!
GotPinball responded on 2019-10-17 00:18:20
Thank you again for your purchase and for your kind words. We have been in the pinball business for almost 24 years. A purchase of this size is a real big thing for most people. We strive to make every single purchase the best experience possible for every one of our customers. Sometimes unexpected things happen and when they do, we make every effort» Read moreto correct the issue for our customer. We treat our customers the way we hope to be treated when we make personal purchases. Every one of Got Pinball?'s customers have Andrew's and my personal cell phone numbers. We are really glad that we were able to quickly resolve your issues. I always tell people, "You're gonna love having a friend in the business"!
I can't say enough nice things about my transaction with GotPinball. Where do I start? » Read more
- I received a top rated pin in great condition at a great price
- Even after shipping and insurance, the price and condition was superior to local offers
- It had just been shopped by a 20+ year professional
- I initially e-mailed GotPinball on a Sunday, and the entire dialogue/transaction was completed by that evening. This includes receiving high-resolution photographs, additional photographs of the electronics (he went to the shop and opened the pin just to take some for me- on a Sunday!), shipping quotes, etc.
- The pin arrived without incident in three days after funds were sent.
- The packing was immaculate; this 25 year-old pin arrived in fully functional condition.
- I received constant shipping updates from the seller, more than would be expected.
- He personally called me the day it arrived to make sure everything went okay
- Small touches too.. like the brand new shipping blankets, and the keys arriving on a new Stern pinball keychain. Expenses were not spared.
In all, this was one of the best retail transactions I've ever had in my life. I can't recommend Randy and GotPinball enough. He said he had a lot of repeat customers, and I can see why! I'm already thinking of getting another from him (once my bank account recovers lol)
GotPinball responded on 2019-08-28 04:00:11
“I really appreciate your kind words. We strive to make everyone's purchase as smooth and satisfying as possible.
Enjoy your game! It is a Classic!”
I'd been looking for an Iron Maiden premium, but none were for sale near me for over a month. Randy had one listed for a price I was comfortable with, but I assumed that shipping would kill the deal. But, I decided to check anyway. I was very surprised just how reasonable the shipping rate he got for me was and» Read morewound up buying the game. Game was in excellent condition when it arrived, just as described. But even more amazing was the packing job that Randy and his crew did. It was strapped to a pallet, wrapped in blankets, and covered with cardboard. It would have taken an awful lot to damage it. I have never bought a used game that I needed shipped unless I was planning to do a restoration anyway - just too paranoid about damage. But after seeing how they wrap their games for transportation I wouldn't hesitate to buy from Randy again. Competitive pricing, great shipping experience, after purchase follow-up... And on top of all that he seems to just be a really nice guy! :)
GotPinball responded on 2019-07-28 14:46:35
“I really appreciate that!. We try our hardest to make every customer feel totally satisfied.
Thank you once again.”
I don’t know how to start. In the many years Kelly and I have been in the hobby, Randy and the buying experience we had with him and his company was something we never experienced in a 5 star way. Communication, honesty, securing our game prior to shipping, following the shipment as it was sent like a pinball to states it was not intended to be (shippers fault) and ah’ will you wire $$$ of Money without worry? Yes. Safe and secure. This company is trustworthy. Kelly and I have never trusted anyone to buy a pin out of state of this amount of money but the TOTAN he posted 15 minutes before we saw it was a grail pin on our wish list! After reading his feedback we pulled the trigger. When the shipping company finally got it to us we were worried it had been everywhere and banged up. When we unpacked the securely packed pin it was 100%. (Thank you Randy for the harbor freight moving blankets!) suburb packing! Legs went on and it has been flawless and is a fantastic addition to our collection. » Read moreSo if it was not apparent yet...”Buy with Confidence “
“Recently bought a pin from GotPinball? and it was the easiest and quickest shipment based transaction I've ever done. Super fast, arrived as described and communication was direct and ultra responsive. Highly recommended!”
GotPinball responded on 2019-06-06 22:00:45
“It was a pleasure doing business with you. We strive for superior performance and very quick well packed shipping. Enjoy your new game!”
“I bought a game last September and it was the easiest transaction I've ever done.
When I get my next NIB, I'll be back.”
GotPinball responded on 2019-02-01 00:01:44
“Thank you for your kind words. We try our best to make every transaction as smooth as possible.”
“Dealing with Randy is a pleasure. He provides constant communication before and after the sale. When I'm ready to buy another new Stern, I'll be in touch.”
GotPinball responded on 2018-09-14 19:10:45
“Thank you very much!
It's Always a Pleasure!
Enjoy your new game!
“Randy is a great guy. Always competitively priced. This is probably my 5th game I have bought from him. All except this one have been NIB. This one was used and was wrapped and packaged better than a NIB. Buy with confidence.”
GotPinball responded on 2018-06-21 00:17:27
We appreciate your continued business and support.» Read more
We always get very clean games in on trade and often times they are loaded with upgrades from the collectors trading them in.
We strive to do all we can to make every buying experience a pleasure.
22 years in the business!
The biggest complaint we get is that the games we pack take too long to unpack...!
I always tell people, "You are gonna' love having a Friend in the Business"!
Pins are not an easy purchase to make online, let alone through wire transfer. You just don’t know who’s legit out there. Well I can tell you, Randy is legit! His descriptions are accurate and he keeps you in the loop every step of the way from purchase to shipping until final setup at your location. My pin was more then protected through shipping» Read moreas it was wrapped very well! His prices are what I believe to be fair market value, where we see a lot of price gouging from your other pinball retailers and/or private sellers. I will not hesistate to buy from Randy for future pin purchases! Thank you for my beautiful machine!
GotPinball responded on 2018-05-03 05:25:05
I appreciate the great feedback and kind words you shared with everyone here on Pinside. We try to make every transaction very smooth for our customers. I am glad that you were able to take advantage of our super inexpensive shipping between here and Jersey. Enjoy your new addition and let us know if we can help you with any new Stern games» Read morein the future! Thanks! Randy GotPinball.com