In an open email to Stern:
"Open letter to anyone at Stern,
Perhaps you don't understand my situation here. I live in a place 90 miles to the closest public pinball machine. I wanted to get a pinball machine at home and purchased a Deadpool Pro New In Box. This is a huge deal to me since I am retired and don't have money like that unless I save for years. Imagine this and everything is delivered without issue, but the pinballs. I got a paper envelope with some packet included that rendered the pinballs completely unusable due to some brown powder all over them. That was 2 weeks ago and still nothing from Stern except this last email. Thank goodness for marcopinball.com to get replacement pinballs, but i still needed to wait 5 days to get them while I looked at an unplayable game. This seems like something from a bad dream, oh, but it is reality. I just got a new pinball hat from Sterns store that I bought, so I know there is at least a Fedex that is picking up. So thank you marcopinball.com for selling me replacements, or I would be STILL looking at a useless machine."
I am in contact with Sterns warranty and merchandise sales. This is still not resolved, but Rebecca said the replacement balls are on the way. Oh boy!