Here we go again...........

Beat me to it. Pretty sure this horse has been beat enough. If you're not in the US don't place the order.

I have never had a problem with them. Tell your friend to call them during normal business hours in the US. Time zones need to be considered.

Another thing is that International orders seem to take a long time.

Ever notice it is always a friend that had a problem from overseas? It never seems to come from the person firsthand.

It's been gone through at least once a month the last 3-4 months. After 50-60 replies half of which support them the other half despise them the end story is that if you are in the US things are good. If you are out of the US then you get problems. Some internatial orders seemed OK but most had problems. I think they even pulled the ability to do international off their website even.

I just searched google for "Mad Amusement" and 4 of these threads came up. Most recent I can think of is:
http://pinside.com/pinball/forum/topic/mad-amusements-how-long-to-process-an-order

What happened to your friend stinks but seriously, you gotta do some research on a company before dropping $1K+ especially if it's international. Nobody knows what the issue is but this is common with non-US purchases.

I have ordered from them with no problems. and they answer the phone too. They can be a little gruff. and their shipping policy is a little wacky. but there is definitely a mixup in this regard.

"Here we go again" hardly seems like an appropriate response to such a serious allegation. The OP has accused Mike of stealing more than a thousand dollars. I've never personally had any problems with Mike, but given the gravity of the OP's claims, the topic clearly warrants further discussion.

shit if it was me i would just quit selling across seas if mad is having this many issues with foreign sales.

seems like a weekly thread

Given the fact that this subject has been brought up multiple times now, I feel as though someone should bring this thread to Mike's attention. He is a prominent vendor in the pinball community, and I for one would be very interested to hear his take on the situation. At the very least, he deserves a chance to defend himself. I hate to see someone's name get dragged through the mud before hearing both sides of the story.

I'd be a little hesitant to order from them after all the negative publicity.

We order fro MAD often. ZERO issues.
Troy
www.topscoregamerooms.com

The only people who seem to have problems with MAD are people overseas. He does a great job with US sales. He either needs to fix his problems, or stop selling overseas at all.

Yes thats what i think to! But for example Cointaker states on there website that overseas orders will take 6 weeks for delivery. So be patient my friend Iam sure the same rule applies for Mad Amusements overseas deliveries, it only been 4 1/2 weeks for ya! Maybe try and get parts in your part of the world, just a suggestion. Or one possibility is some of your parts were not in stock but yet you ordered anyways which will delay your order. Our time of day is your late night so you will have to contact them at like 3 a.m. your time. But he/she should contact you via email though! Good luck, be patient, I bet you get it tomorrow!

shipping overseas can be tricky if it gets held up in customs it can be months.

I knew just from the headline that it would be a problem with MAD not communicating with a customer from overseas.

If Google is listening: DON'T ORDER FROM MAD UNLESS YOU RESIDE INSIDE THE UNITED STATES OF AMERICA.

I agree. Someone besides ME should tell him about all the negative squalk on ALL the forums about him. I've been privy to being involved with three of these overseas deals, trying to help these poor guys out. I have read Mike's RARE emails to them and they are not nice! He talks to them something terrible! He definitely has problems!

Each time, money goes into his bank account and then he "can't find it". Yet, tracing the money through the SWIFT banking system shows it is always there. Lot's of excuses. He should absolutely SHUT DOWN his overseas orders. I have tried to be the intermediary in two of these cases, just to help out. What I got was rude and confusing answers.

I too have got all my orders from him in a timely fashion. Good pricing and good service. But honestly . . . after seeing and hearing . . . I simply "Don't like Mike!" A very insulting person.

Surely somebody on here must know Mike. Can you please do us all a favor and point him towards this thread. I can't imagine he would want to let all this bad publicity go unanswered.

I am sorry about this as well,work through it.
No problem at all when ordering in the USA,at least I have had-absolutely great products and delivery times.

why ordering from oversea is a problem?
i buy from germany on regular basis and no prob, amazing service and cheaper shipping ( imagine oversea and cheaper than marco or mad...)

oversea, us or anywhere, business is business.
it's easy to blame the post office or whatever... if he can't keep up, stop selling overseas at all.

Have to agree with you 100% on that one John. Hardly a month goes by without a post like this from someone oversees. It's a shame to see.

Christmas of 1992 my present from my dad never made it to me in Japan. It turned up in my box 11 months after it was shipped by my dad. It was basically on time for the following Christmas. Problem was that is was squished and broken by USPS. It does happen in shipping however this seems abnormal

That possibility can be eliminated by tracking numbers.
absocountry2
Where in Japan did you live?

From what you have said it makes me wonder if his site has been hi-jacked by someone who is having all overseas orders directed to a fake account as those would be less likely detected right away by Mad amusements. That may explain why you had no problems with paypal (secure account) when transfering funds but when using the fake destination you're really sending your funds to a fake (temporary) account which they then simply close up if and when it draws to much attention. The fact that communications stopped at the point of trasfer would fit the typical way these people work. I may be way off so please don't panick but, I WOULD research who you can report the site to and have them look at into it.

Dear All,

I have written this mail, and thank you Angyalpor to put it here...

I am really surprising about some reply......

Have you read the first message? The problem is:

!!!!!!!Five days after the payment I asked about my order for the first time. Since that day he didn’t reply to any of my requests (calls, e-mail, ebay, fax, sms). I have sent several messages not only via e-mail and webpage, but also on ebay!!!!!!

You are writting about International Orders... Sorry can someone please reply that the following communication are NOT used in the USA anymore:

Telefon, EMAIL, SMS, EBAY MESSAGE

These comunnication forms are using just for International Orders????

I have no reply since the 23 of january!!!! After payment absolut NOTHING communication...

/ anyway i read in other forum that he check where the call is from and he simply not picking up the phone in some case....

It would be really helpfull if somebody can show Mike this topic...Maybe he can answer everything...

Thank You all...

Andras Lugosi

In the past I've exchanged emails with Mike @ Mad Amusements and he worked hard to get the parts I needed -- parts nobody else had or were willing to order for me. He even held in stock parts for me until the additional parts I was ordering were received so that I could save a few $$ on shipping (I'm in Northern Cal). I've never met Mike but he seems to run a top notch business.
Reasonable and prompt shipping. I've made the same comments on the other problem threads, but it's important to stress as I don't want to see one of our vendors lose business or close shop out of this kind of stuff.

I think the problem is this is not an isolated incident.

I ordered twice from Mike, and it was the same song and dance. Both times it took over 2 months for me to get my orders (in stock items). Does anyone think that is reasonable?

I've recently read another thread about Mike at a different forum, where the person actually had to involve the police. Mike would not take paypal, just bank transfer or money order. After many repeated contact attempts by the buyer (after 4 months of waiting for his parts), he called the police. Once a fraud case was opened with the cops, Mike promptly shipped. I wonder why?

Personally, I will never deal with him again, and urge anyone I talk to to do the same. If you live in the USA, go for it. Live anywhere else, don't bother.

DUN DUN DUN. Placed an order last night...we shall see.

So? No one has a contact to Mike?

I ordered some parts from Mad Amusements on the 23rd of Feb. I received an email w/ UPS tracking number on the 25th showing expected delivery on March 5th. No other contact though.

Never had a problem with them. They have a good selection and decent shipping took 4 days to get to me in Iowa.

Got a tracking number the day after the night I placed it. So that seems cool. Yeah must just be international orders.

Really good that some people get their orders... Some people in Europe will be stolen... Great

Be praud!

I have made several orders with Mike at MAD-amusements over the years with no problems. 3 weeks ago I orded a new ramp for my Theater of Magic. After a couple days hadn't received a tracking number, I decided to email Mike, because I too had read about problems people were having. Mike called me the following afternoon and let me know the package would go out the following day (I guess the awkward size of the ramp needed a box he was out of). Mike sounded concerned, and I received my item 3 days later. I'm sorry that people oversees have been having so much difficulty.

I'm not proud and i didn't mean to be rude. I ordered before reading this so i was just updating my situation.

If I knew the guy, or his business was close to me I'd go down personally and ask him about you order.

So far it's 100% success domestically, 100% failure internationally. Are international orders handled by someone else? Why is it just those orders that get seemingly ignored/mixed up? Weird.

For those of you that are outside the US, have you experienced similar problems with any of the other vendors such as Pinball Life, Marco, BAA, etc ... ?

So sorry to hear someone go thru this..

If he can take your order and adjust shipping cost to send oversea's he should stop ripping people off and then not answer the phone...so glad i saw this thread before ordering parts,Pinball Life sorted me out fantastically even from here in New Zealand!

Never had an issue with any other vendor. Orders usually take anywhere from 7 to 10 days to arrive. All of them also respond to phone calls and emails. Order for each one has been shipped the next day.

I fixed a report today by BBB. Hope the best !

Still waiting for a $500+ order i placed on the 5th Jan . I have reported him and his company to the
Internet Fraud Department. NJ ,He isn't taken my money and not suppling parts without a fight