Got to agree with you. A fellow Pinsider who lives in Europe is having MAJOR problems.
Mike has his $1,000+ Dollars, and has had it since the first of November. He is quibbling over some kind of $8 fee. I have volunteered to pay it for the guy and the guy has asked Mike to take something off the order that would cost around $8. Yet . . . he has delayed this and delayed it, and has been HORRIBLE to communicate with. He get SO upset so easily!!!
It took 2 months for him to finally say the money is in his bank account. Prior to that he was just angry and adamant that he (Mike) was being cheated or something to that effect. He kept saying he was not about to send $1,000 worth of parts BEFORE someone paid for it. However, the money was there all along in MAD's checking account!!!
BUT . . . before that, the fellow in Europe had to go through TONS of 'bank proof of transaction' things, and put forth a threat to have the New Jersey Consumer Affairs Investigation Office to get in on the act. It boils down to sloppy and poor running of a business.
I have had good luck getting my orders from MAD, but I have also been talked to VERY rudely by Mike. Others say they have had no problems and ADORE him. I imagine when everything goes like it should, then they of course are going to say they have not had any problems. But I'm willing to bet that for every two or three good customer responses, there would be one bad one too. And MAD's problems seem to be compounding. More complaints are coming in daily on this forum and others.
Perhaps some of us on Pinside should volunteer to act as go-betweens for folks overseas. You send your order to one of us, we buy it, get it to our residence and then ship it to you. Something is going to have to be done to help people not in the USA be able to get their parts.
You have to hand it to MAD, they have an EXCELLENT variety of things, and the pricing is very good. One just has to wonder WHY the company does not run more efficiently and FRIENDLY.
Good luck and I feel your frustration.
Mike in Kentucky, USA