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(Topic ID: 81813)
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Getaway: High Speed II, The
Williams, 1992-
Gilligan's Island
Bally, 1991
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Haunted House
Gottlieb, 1982
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Safe Cracker
Bally, 1996
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Transformers (LE)
Stern, 2011
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Wizard of Oz
Jersey Jack, 2013
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Hanover, VA
Quoted from JerseyJack:No factory warranty on the ECLEWOZ game.
This thread is going to go downhill fast.
Quoted from JerseyJack:No factory warranty on the ECLEWOZ game.
How long is your warranty? 30 days?
Quoted from thepinballworks:How long is your warranty? 30 days?
A- Our Factory Warranty is One Year on the main game board, Commercial 26" LCD Monitor and certain game parts which will be specified. We promise a No-Haggle support system which is Distributor friendly.
Quoted from BigOrange:This is disappointing. Not sure what the company gains by depressing the secondary market when the LE run is supposedly sold out...
The company has a policy. In this case a factory warranty that has a value, or not, depending on who buys the game.
We just want to make potential buyers aware that it does not apply to unauthorized dealers or second hand owners.
We are very supportive of the secondary market and beyond. We will support anything we build but at a cost out of warranty.
It is definitely a concern for anyone who wants to sell their wozle . It will likely hurt the sale of future games if the second owners are not covered. Seems counter productive in a collector market.
Quoted from JerseyJack:No factory warranty on the ECLEWOZ game.
lol
How does it being first or second owner even matter? What if the 2nd owner takes better care thanthe first?
You certainly have a right to establish and follow whatever policies you like. I just hope this has been publicized (I think not) so that well-intentioned second hand buyers don't get an ugly surprise. I would think this would have happened already - or is this policy a change in practice?
Well I'm not planning on selling my Woz so it doesn't really matter to me but I wonder if the original owner could simply make a deal in writing, to indemnify the 2nd hand purchaser and agree to process any necessary warranty claims for that person should any issue arise.
That would essentially ensure that the warranty "runs with the pin" no matter who owns it.
Better make sure that the Seller is the original owner with the actual warranty.
I try to not buy anything from a flipper. I support pinball companies and private party sales. I don't buy cars from used car salesmen either.
[from a de facto employee on the highlighted thread...]
"Enough already on this topic.
The game is covered when it changes hands. Period. End of sentence. Anyone else telling you otherwise hasn't a clue what they are talking about. If you buy a second hand game you are going to get support."
- Sounds like either inconsistent messaging and service execution or some Clinton-quality wordsmithing here (support versus warranty?). If the company has been treating all the same to now, this just sounds like sour grapes...
I'm getting uncomfortable with my Hobbit order...
Quoted from chrisjens2:I try to not buy anything from a flipper. I support pinball companies and private party sales. I don't buy cars from used car salesmen either.
You are going to be hard pressed to get a game for this price from an authorized distributor. Automated will sell you one for $2k more right now.
Yeah, not like the warranty is worth an extra 1.5k
but 'buy at your own risk' is worth noting. As many people have been having problems with the LED boards right? I haven't really been keeping up with WOZ news.
Quoted from BigOrange:I'm getting uncomfortable with my Hobbit order...
Why would you get uncomfortable? I'm in for a Hobbit, and since the warranty is good for a year, and since I have no intention of selling my machine within the first year of ownership, it's not even an issue. And the JJP support has been second to none. I'd buy anything from them with confidence. I don't understand anybody selling a machine within the first year unless they preordered and absolutely hated it - or ran into financial difficulty. Anything other than that is flipping, IMHO.
Toronto, ON
Quoted from JerseyJack:The company has a policy. In this case a factory warranty that has a value, or not, depending on who buys the game.
We just want to make potential buyers aware that it does not apply to unauthorized dealers or second hand owners.
We are very supportive of the secondary market and beyond. We will support anything we build but at a cost out of warranty.
What an absolute joke
Quoted from chrisjens2:I try to not buy anything from a flipper. I support pinball companies and private party sales. I don't buy cars from used car salesmen either.
Are you for real or is this a pinball company in disguise.
Quoted from jayhawkai:If JJP won't provide a warranty, I'm sure Iceman44 will provide one.
Uhhh, no………... 
Quoted from BigOrange:[from a de facto employee on the highlighted thread...]
"Enough already on this topic.
The game is covered when it changes hands. Period. End of sentence. Anyone else telling you otherwise hasn't a clue what they are talking about. If you buy a second hand game you are going to get support."
- Sounds like either inconsistent messaging and service execution or some Clinton-quality wordsmithing here (support versus warranty?). If the company has been treating all the same to now, this just sounds like sour grapes...
I'm getting uncomfortable with my Hobbit order...
For what its worth, I was a secondhand buyer (albeit the game was new in box, and he was an individual, not a dealer.)
I had some issues out of the box and was treated more than fairly by JJP. They sent absolutely everything I asked for and in a timely matter once I uploaded some pictures to their ticketing system.
Perhaps this is a recent change of policy (secondhand owners not being covered.) I'd like to hope that it's a bit of a misunderstanding though.
So what exactly is the stated Warranty for the Guys that Paid two years in advance for a ECWOZLE. So you decide to Really screw them so when they decide to sell it under the assumed original warranty it is no longer covered.
I would say Buyer Beware of JJP. The car company's would be sued left and right if they pulled this under the terms of the original warranty. It was also stated no where on JJP site that the warranty was void if the machine was sold to another party.
Quite the Businessman, No wonder the company was being run into the ground.
Anyone that purchases a USED WOZ from me, I will give a 90 day warranty on all major components and pay whatever your replacement costs will be.
By the way, Have any NEW games shipped since 2013?
Of course its a recent change of policy, Things seem to change with the wind at JJP, Limited limited editions, Etc Etc.
A year warranty is a year warranty no matter how many owners something has in that time period. Unless you are in the business of screwing potential Customers and future customers of your product.
Are we sure that this 'jersey jack' poster is actually Jersey Jack? I thought Jack had a different handle on Pinside?
Quoted from Benepinballs:So what exactly is the stated Warranty for the Guys that Paid two years in advance for a ECWOZLE. So you decide to Really screw them so when they decide to sell it under the assumed original warranty it is no longer covered.
I would say Buyer Beware of JJP. The car company's would be sued left and right if they pulled this under the terms of the original warranty. It was also stated no where on JJP site that the warranty was void if the machine was sold to another party.
Quite the Businessman, No wonder the company was being run into the ground.
Anyone that purchases a USED WOZ from me, I will give a 90 day warranty on all major components and pay whatever your replacement costs will be.
By the way, Have any NEW games shipped since 2013?
It's called karma. Man it sucks when it bites you back. Buyer beware.
Quoted from Benepinballs:A year warranty is a year warranty no matter how many owners something has in that time period. Unless you are in the business of screwing potential Customers and future customers of your product.
Bene, where do these WOZECLE originate from that you get? It would seem that they have to start with some authorized distributor.
The best part is I sold it for a friend that does not use pin side at Zero profit, And if you check with people I have sold games for , I have sold many at little to no profit just to help them out.
That particular WOZ LE came from the original Preorder and I sold it for them because they want to buy a STLE from me. That simple, So I didn't even own the game, I sold it for the original owner of the game to help him out. He bought the game From Jack Himself. You make the judgement on how this reflects on Jack.
Quoted from JerseyJack:No factory warranty on the ECLEWOZ game.
You don't have any boards anyway.
Quoted from beelzeboob:Why would you get uncomfortable? I'm in for a Hobbit, and since the warranty is good for a year, and since I have no intention of selling my machine within the first year of ownership, it's not even an issue. And the JJP support has been second to none. I'd buy anything from them with confidence. I don't understand anybody selling a machine within the first year unless they preordered and absolutely hated it - or ran into financial difficulty. Anything other than that is flipping, IMHO.
^^^ this ^^^
+1
Get secondary warranty coverage from Square Trade or similar if you don't like what JJP would charge for warranty support if you are in be of the "unless" categories.
Quoted from gsrogers:This Warranty topic should have it's own thread....would get more attention.
It is a BIG deal if the warranty is void on a game with such lasting problems.
There has been plenty of discussion, but even Im not sure what the case is. Follow the thread I posted above, then there is a big shit storm thread that is linked to in that one. There has also been history on here with Bene and Alex (Im not saying either one is right, or how it ended, just that it existed.)
Now that Jack has posted in here, Im not sure what the case is. It seems that technically the game is not covered by warranty, but that they will "support" it. Im not sure if the two terms are used interchangeably or what, but there is plenty of mixed signals being sent. As if they will support it, but could pull it at any time because technically they don't have to.
Very confusing stuff.
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